Help with All 4
Search FAQs about our video on demand service
Find FAQ by section
Related FAQ results
-
No, to watch full-length programmes via the All 4 service or video clips, you have to use the HTML5 Player
-
The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on All4 while using one of these connections:
- Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
- Or you can use a different connection, such as HDMI, to view content on another monitor.
-
Volume level can be adjusted by pressing the volume up/down controls.
The silent mode button does not affect play out volume on device.
-
Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)
-
The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
-
If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.
More information can be found here.
https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html
If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.
-
Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.
-
Recent fixes have been made relating to this error. Please note:
If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.
If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.
-
This may be fixed by resetting your Flash video licenses.
To do this, please click “Reset License Files” on the following page.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.htmlPlease restart your browser before trying to use All 4 again.
-
If you receive this error in Chrome you need to:
1. In Chrome browser, copy and paste chrome://settings/content into the address bar.
2. Scroll down to the Protected Content Section.
3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.
4. Click Done.
Not found the answer you were looking for?