Help with All 4

Related FAQ results

Can I use other media players like QuickTime, RealPlayer, etc.?

No, to watch full-length programmes via the All 4 service or video clips, you have to use the HTML5 Player

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
• Or you can use a different connection, such as HDMI, to view content on another monitor.

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I am using Google Chrome and get the DRM error 3364 or 3370, what can I do?

If you receive this error in Chrome you need to:

1. In Chrome browser, copy and paste chrome://settings/content into the address bar.

2. Scroll down to the Protected Content Section.

3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.

4. Click Done.

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I am using Google Chrome and get the DRM error 3328, what can I do?

If you receive this error in Chrome, you need to:-

1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.

2. Ensure the tickbox beside "content licenses" is ticked.

3. Untick all other boxes.

4. Click the "clear browsing data" button.

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I receive a Digital Rights (DRM) error (3338) or (3343). What can I do?

Recent fixes have been made relating to this error. Please note:

If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.

If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.

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I receive a Digital Rights error (3365). What can I do?

Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.

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I receive a Digitial Rights (DRM) error (3322) or (3346) . What can I do?

This may be fixed by resetting your Flash video licenses.

To do this, please click “Reset License Files” on the following page.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html

Please restart your browser before trying to use All 4 again.

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Why is the download quality poor when using Google Chromecast?

When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such the quality may vary depending on your bandwidth.

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Why does my Watch Live playback keep buffering?

Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)

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Why do I get a black screen with audio still playing in the background when I am watching a programme?

The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

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