Help with Channel 4

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Can I use other media players like QuickTime, RealPlayer, etc.?

No, to watch full-length programmes via the Channel 4 service or video clips, you have to use the HTML5 Player

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What happens when the download expires?

Channel 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days if available.

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I get a 'Connectivity, enable/exit' message, why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your Channel 4 App settings. This needs to be enabled for successful streaming.

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Why do I get a black screen with audio still playing in the background when I am watching a programme?

The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

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Do I need to be connected to the internet to watch content on my Samsung device?

You can only watch content when you are connected to the internet, as it is a streaming service.

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Will I be charged to stream over mobile data?

Channel 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.

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What does 'streaming over mobile data' mean?

When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any Channel 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.

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Why can't I cast a download when abroad?

When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming Channel 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any Channel 4 downloaded content using Google Chromecast.

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I want to see the mobile data charge message again. How can I do it?

You need to uninstall and re-install the Channel 4 app. The data charge message will accompany this brand new instance of the app.

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Do I have to be connected to the internet to download?

On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.

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