Help with Channel 4
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Audio Description is not currently available on Amazon Fire TV but is available on some content on channel4.com, Android and iOS. For details of programmes featuring audio description click this link to go to our website.
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Amazon Fire TV consists of a VoiceView Screen reader, which offers limited support within the app for users with visual impairments. Screen Magnification can also be enabled to zoom in on specific sections of the screen. There is also a high contrast setting, but this does not currently work with the Channel 4 app.
There is currently a highly visible focus highlighting mechanism within the Channel 4 app, Amazon screen magnification can be used within the app to increase the size of text and images if needed.
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Amazon Fire TV has some built in accessibility tools that may be used with the Channel 4 App. The accessibility Tools can be found within the settings menu from the Amazon Fire TV Home Page
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If you need to manage or change your subscription please visit the below links depending on which device you signed up on:
Channel4.com - https://www.channel4.com/plus/settings-subscriptions
iOS/Apple - https://apps.apple.com/account/subscriptions
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We ask for your payment details upfront to verify you are a UK card holder and ensure there is no interruption of service after your free trial ends. You will not be charged during your free trial. Simply cancel Channel 4+ before your free trial is due to end and you will not be charged.
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Channel 4+ will only exclude adverts shown within the on demand video player (with the exception of our Watch Live service) and does not extend to display adverts on the website.
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You can cancel your Channel 4+ Apple subscription in the device Settings. Open Settings on your iPhone/iPad > Tap your name > Tap subscriptions > Tap Cancel the Channel 4 subscription.
Alternatively you can cancel in the App Store or go to https://apps.apple.com/account/subscriptions. You cannot currently cancel your Channel 4+ subscription from the Channel 4 app.
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After the initial 7 day free trial, Channel 4+ costs just £3.99 a month. There is an annual plan available via the iOS App and Chanenl4.com, which costs £39.99. (12 months for the price of 10!)
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The Channel 4+ functionality allows you to watch the majority of content without ads and/or other commercial messages. Please be aware that for licensing reasons some content will not be subject to the enhanced Channel 4+ functionality, and may still contain ads, other commercial messages and or promotional trails for other programmes.
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To use the Channel 4 App:
Select the app from Amazon Fire TV home page
Sign in to your channel 4 account using the on-screen keyboard
Use the cursor/navigation keys (circular main button) to navigate within the menu.
Use the select button to play programs.
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