Help with All 4

Related FAQ results

How do I manage my All 4+ account?

If you need to manage or change your subscription please visit the below links depending on which device you signed up on:

Channel4.com - https://www.channel4.com/plus/settings-subscriptions

iOS/Apple - https://apps.apple.com/account/subscriptions 

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How do I get in contact with the All 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

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Can I rejoin All 4+ after cancelling?

Yes, you can rejoin All 4+ any time through the All 4+ page. Please be aware the 14 day free trial is only available once.

 

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If I cancel All 4+, will I be charged?

There are no cancellation fees and you can cancel at any time. If you cancel you can still access All 4+ until the end of your current billing period.  If you are charged after this, please visit our Contact Us page or call 0345 073 0017.

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Why has my sign up to All 4+ been delayed?

Sometimes it can take a little longer than expected to verify you and set up your details.  You will receive a confirmation email once you can start using All 4+.  

 

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Where is my verification email?

If you haven’t received your verification email after 5 minutes check your junk/spam folders, as occasionally our emails end up in there. If the email is not in your junk/spam folder you can resend the verification email using the button on the ‘Check your email’ page.  If you still are unable to find the verification email please go to our Contact Us page.

 

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Why do I need to verify my email address?

We need you to verify your email to ensure you own the email address you are signing up with and to process your payment.

 

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Why can’t I play any content?

A common reason for content not playing on channel4.com is Ad Blockers. Ad Blockers stop our content from playing due to the way our video players are built. Please disable your Ad Blocker to watch our shows.

If you don’t have an ad blocker installed and still can’t play content, please visit our Contact Us page.
 

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Is All 4+ available outside of the UK?

All 4+ is only available to watch within the UK, you will not be able to watch All 4+ from the EU even if you register in the UK before you travel.

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Why am I still seeing display adverts?

All 4+ will only exclude adverts shown within the on demand video player (with the exception of our Watch Live service) and does not extend to display adverts on the website.

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Why am I still seeing adverts/breaks on some shows?

Due to licensing and rights restrictions some programmes feature commercial messages and/or sponsorship messages and/or occasional promotional trails for other programmes.  
 
You will still see adverts on our live streams as they are a reflection of our live TV broadcasts.

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Is All 4+ available on all platforms and devices?

All 4+ is currently available on all platforms and devices including  www.channel4.com on desktops and laptops, as well as Amazon Fire, TVOS (Apple TV) and Youview.

For a list of devices that All 4 is available on click here.

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Why do you need my payment details for the free trial?

We ask for your payment details upfront to verify you are a UK card holder and ensure there is no interruption of service after your free trial ends. You will not be charged during your free trial. Simply cancel All 4+ before your free trial is due to end and you will not be charged.

 

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What happens after my free trial?

You will automatically be charged £3.99 the day after your free trial ends, unless you cancel during your free trial.  You will then continue to be charged £3.99 on the same day each month unless you cancel.

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How long is the free trial?

Your free trial will last 14 days.

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How do I get a refund?

To discuss a refund you can get in touch with our team via the Contact Us page, who will look into your request. Or call us on 0345 073 0017.
 

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How are my payment details secured and stored?

Your data is very important to us and your payment details will be held securely in the US by our payment processor Stripe. For further details please visit Stripe’s security page.

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Why do I keep getting emails about my card not working?

Your card may not be compatible with our system - please speak to your bank or try an alternative card.

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How can I pay for All 4+?

Using a Visa or Mastercard credit or debit card, or you can also sign up in our iOS App. Please note we only accept cards registered to a UK address. 

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How much does All 4+ cost?

After the initial 14 day free trial, All 4+ costs just £3.99 a month. There is an annual plan available via the iOS App, which costs £39.99.

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Will all content on All 4 be available on All 4+?

The All 4+ functionality allows you to watch the majority of All 4 Content without ads and/or other commercial messages. Please be aware that for licensing reasons some All 4 Content will not be subject to the enhanced All 4+ functionality, and may still contain ads, other commercial messages and or promotional trails for other programmes.

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What is the difference between All 4 and All 4+?

All 4+ functionality allows you to watch the majority of shows on All 4 without ads for a monthly fee.  Due to some right restrictions some All 4 content will not be subject to the enhanced Al 4+ functionality, and may still contain ads, commercial messages and/or promotional trails for other programmes.

 

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What is All 4+?

All 4+ is a new feature from All 4, Channel 4’s video on demand service, which allows you to watch TV shows without ads*.  Sign up for a free 14 day trial; after that it’s just £3.99 a month and you can cancel at any time.

All you need is an All 4 account, if you're not already registered, go to www.channel4.com, select My4, create your account and then follow the link Manage All 4+ or CLICK HERE  to sign up

*Some programmes feature commercial messages and/or promotional trails for other programmes.  Watch Live is excluded.

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3+
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

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