Help with All 4
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On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.
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You must have registered with Channel 4 and be signed in to your account to download programmes.
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The majority of downloadable programmes will be available to download for 30 days after broadcast.
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You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.
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Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.
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Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
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The download service is available for iOS and Android supported devices only. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.
In addition, iPhone and iPad now support downloading over 3G/4G.
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We have tried to make as much of our content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.
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In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.
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Delete by swiping left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once.
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