Help with All 4
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On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.
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You must have registered with Channel 4 and be signed in to your account to download programmes.
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The majority of downloadable programmes will be available to download for 30 days after broadcast.
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You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.
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Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.
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Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.
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The download service is available for iOS and Android supported devices only. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.
In addition, iPhone and iPad now support downloading over 3G/4G.
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We have tried to make as much of our content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.
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In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.
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Delete by swiping left on the download in the downloads section. Alternatively, if you select the edit button then you can select multiple downloads and then press 'delete' to delete them all at once.
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If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.
You can no longer pause a download on iPhone or iPad.
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To check whether your downloads have finished on Android devices, you should visit the Downloads > Queue page.
On iPad/iPhone, visit Downloads and you should find what is downloading or what you have downloaded.
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To check your completed downloads on Android devices, you should visit the Downloaded section of the Downloads page.
On iPad/iPhone, visit Downloads and you should find what is downloading or what you have downloaded.
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You can add as many items to your Queue as you like, but you can only download one programme at a time. Once a programme has completed downloading, the next item in the Queue will commence downloading.
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You can download as many programmes as you like as long as you have enough storage space on your device.
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At this time it is not possible to series link downloads.
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At this time it is not possible to series link downloads.
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All 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days.
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If you lose your Wi-Fi connection when downloading a programme, it will move into a queued state. When you next connect to Wi-Fi, the programme will automatically resume downloading.
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Yes. Once you have downloaded a programme, you can watch it offline or overseas.
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No, you can only download an available programme whilst in the UK. If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to Wi-Fi, you will need to manually un-pause it, in order to re-start the download.
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Yes, you can download programmes if you live in the Republic of Ireland
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No, you do not need to be signed in to watch a downloaded programme.
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Yes, as long as the programme is still available on All 4, you can download it as many times as you like.
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If you can download the app you can use the download function. However, not all programmes are available for download but those that are will be clearly marked with the download symbol
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All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.
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If you are watching a downloaded episode on your Android device and you initiate a cast session, then it will be the streamed version of the episode which will play out on the Google Cast device. Casting a downloaded episode will be subject to the streamed version having the appropriate rights for play back on Goggle Chromecast.
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When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such the quality may vary depending on your bandwidth.
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When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such will require more bandwidth to play the content.
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When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming All 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any All 4 downloaded content using Google Chromecast.
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