Help with All 4
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Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.
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Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.
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In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
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Volume level can be adjusted by pressing the volume up/down controls.
The silent mode button does not affect play out volume on device.
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The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.
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It may be that your Google Chromecast device is disconnected, or not on the same wi-fi network. Check that the device is correctly plugged in and also on the same network.
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To disconnect from Google Chromecast, simply click the Cast button in the browser bar or in the player and then select STOP.
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You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.
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For All4.com you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.
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The All 4 Apple TV app is available for Apple TV 4th Generation tvOS 12.0+ or above. To find out how to check and upgrade your Apple TV version, please visit Apple Support.
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The All 4 app 8.0+ currently does not support AirPlay or HDMI output.
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The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
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The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
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The All 4 app 8.0+ currently does not support HDMI output.
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The All 4 app 8.0+ currently does not support HDMI output.
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The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
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The All 4 app 8.0+ currently does not support AirPlay or Mirroring.
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