Help with All 4

Related FAQ results

How do I cancel my All4+ subscription through Apple?

You can cancel your All4+ Apple subscription in the device Settings. Open Settings on your iPhone/iPad > Tap your name > Tap subscriptions > Tap Cancel the All 4 subscription.

Alternatively you can cancel in the App Store or go to https://apps.apple.com/account/subscriptions. You cannot currently cancel your All4+ subscription from the All 4 app.

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How do I connect to Airplay?

• You can stream from your All 4 iOS app (version 10.2) to your Apple TV using AirPlay.
• Connect to AirPlay by tapping the AirPlay icon in the player or enable via your AirPlay / Mirroring settings on your device.
• You cannot stream All 4 downloads by AirPlay.
• Further help is available on Apple’s support site: https://support.apple.com/en-gb/HT204291
• All 4 does not yet support some AirPlay-enabled TVs.

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What are the All 4 Terms of Use?

To read the full version of our terms of use, please visit this page:

www.channel4.com/4viewers/ts-and-cs

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How is advertising restricted to ensure children and young people do not view unsuitable adverts?

Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
 
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access

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How can I watch Live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) on All 4?

Watch Live is supported on most of our platforms (Amazon, Roku, PS4, Samsung Tizen, iOS, Android and Channel4.com).

To check the TV Guide CLICK HERE

If you are having any issues with Watch Live please get in touch via our CONTACT US form.

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Why do subtitles not work on all programming when watching live TV (i.e. Channel 4, More4, E4, Film4, 4Seven)?

Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content,  because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.).  If subtitles are available, an 'S' button will be visible on screen.

If you are having any issues with the subtitles via Watch Live please get in touch via our CONTACT US form.

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Do you use any content under a creative commons licence?

We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing;  Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/ 

Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/

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How do I manage my All 4+ account?

If you need to manage or change your subscription please visit the below links depending on which device you signed up on:

Channel4.com - https://www.channel4.com/plus/settings-subscriptions

iOS/Apple - https://apps.apple.com/account/subscriptions 

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Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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What is My4? Is this where I manage shows on My List?

My4 is a feature from All 4, Channel 4’s video on demand service, which allows you to manage your account, the shows you are watching, your watch history and those that you’ve added to My List to watch later.

To add a show to My List, visit our programmes page to find a programme. Click on the ‘My List’ button on the programme page. To remove the programme either click the button again, or go to My4 to manage your list.

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