Help with All 4

Related FAQ results

Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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How can I change my registration details?

Log in to All4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.

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I am having problems logging in to All 4. What should I do?

Ensure that you have typed in your email and password correctly. If you are unsure or you have forgotten your password select the 'Forgotten Password' option. See I've forgotten my password. What should I do? If you are still having problems logging in please contact us.

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What content can I find on All 4?

All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series. Plus you can also watch our channels live from the All 4 website and mobile/tablet apps.

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Why do I need to register to use All 4?

All 4 is a free-to-view video on demand service but we do require users register their details to watch. Registration is free and gives access to all of Channel 4's latest shows and unlocks access to an extensive archive of classic programmes and downloads to watch offline. All 4 is designed to help us deliver programmes that our viewers will like and want to watch. We aim to personalise the experience so it's unique for our users and need viewer details to do this. It helps us get to know you better and deliver more targeted advertising which is how we fund our programming.

All 4's content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn't go to shareholders – it goes back into making more programmes.

Knowing more about our viewers also means we can restrict age related content to the right audience and ensure children and young people are unable to access inappropriate content on the service.

Our Privacyand Cookiespolicies provide all the information you need to understand how, where and why we use your data. But you are in control and can update your preferences at any time, including by opting out of targeted advertising, personalisation and data pairing. To do this, sign in to your account at www.channel4.com – select My 4 – Account Settings. It's up to you whether you want to receive emails from us, but even if you haven't opted in to receive emails, we may still need to send you service messages, which will contain important information about our services, such as changes to our policies.

Take me to register

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Why are under-16s not allowed to register?

For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.

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How can I tell if I'm logged in?

On the All4.com website

When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.

On the iPhone and iPad app

To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.

On the Android app

To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.

On Smart TVs, Games Consoles and Set Top Boxes

When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.

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I've forgotten my password. What should I do?

On the All4.com website

Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On the iPhone and iPad app

Go to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders

On the Android app

Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

On Smart TVs, Games Consoles and Set Top Boxes

To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

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How can I edit my date of birth?

If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact

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How do I close or delete my account?

To delete your Channel 4 account fully anonymise all your personal data that we hold, sign in on the All4.com website, click on 'My 4' in the top navigation bar. Select the 'Account settings' and click on 'Close Your account' tab.

Click on the 'Close Account' button and then again on the next page to reconfirm you wish to close Your account.

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Why can't I find the programme I'm looking for on All 4?

If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service (programmes that have been selected for Catch-up are only available for 30 days after broadcast). Alternatively, Channel 4 may not own the rights to show this programme on All 4. Finally, it could be that the programme has not been selected to be made available on the All 4 service.

If there is a programme you particularly want to see on All 4, let us know and we can check if it will be coming in the future or we can pass on your suggestion that it should!

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Why do you need my date of birth when I register?

The All 4 service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an All 4 account and that age appropriate content is served. It's also used to make our advertising more relevant to you.

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How can I change my password?

You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the All4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.

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Do programmes on All 4 include advertising?

Programmes on All 4 are streamed with advertising before and during the show.

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Are all Channel 4 programmes available on All 4?

Channel 4 must acquire specific rights to provide programmes on All 4 that aren't always covered by existing television rights. Therefore it can't be guaranteed that all programmes will be available to view.

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Why are some episodes displayed with expiry days and some not?

Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.

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Why don't all programmes have subtitles?

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on All 4 where possible.

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How do I disable a PIN?

The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.

 

All4.com website

Visit the Parental Controls The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.

 

All 4 iPhone and iPad apps

Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.

 

All 4 Android apps

Go to 'Settings', under the'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.

 

TVs, Consoles and Set Top Boxes

Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.

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Can I watch All 4 in another country?

Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although C4 does not always have rights for programmes in ROI). Even if you are a citizen of the UK or ROI you cannot access the service from abroad.

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Can I start watching a programme where I left off?

Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.

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What is DRM and what DRM solution does All 4 use?

DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment.

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Can I watch on All 4 when I'm not connected to the internet?

Unfortunately, you can only watch on All 4 when you are connected to the internet as it is a streaming service. However, you can watch previously downloaded programmes offline.

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How is content restricted to ensure children and young people are unable to access unsuitable content?

Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.

Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.

PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN.

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I've forgotten my PIN. How can I reset this?

Please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.

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How do I set up a PIN just on 18 rated content?

For the All4.com website

Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.

For iPhone and iPad and Android apps

Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.

For Smart TVs, Streaming Devices & Games Consoles

Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN

For YouView

Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes

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How do I change the age level that the PIN is applied to?

For channel4.com

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.

For iPhone and iPad and Android apps

Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm

For Smart TVs, Streaming Devices & Games Consoles

You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.

For You View

Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.

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What is UKCCIS and are Channel 4 members?

Channel 4 is a member of the UK Council for Child Internet Safety. Click here (Opens in new window) to learn more.

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I'm having problems with streaming, what can I do?

Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.

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When I am streaming, why is the content blocky or pixilated?

In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.

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I live in the UK/Republic of Ireland but when I try to use All 4 it tells me that I am outside that area. Why is this and what can I do about it?

All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages Your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.

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Why can't I find your US shows on all All 4 platforms?

Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.

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Do I have to be registered to watch your channels live on All 4?

Yes, you will need to be registered to use the Watch Live service. You can register here

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Are all TV programmes available on Watch Live?

No, unfortunately we don't have the rights to show all our programmes on Watch Live.

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Can I watch your channels live on All 4 if I live in the Republic of Ireland?

For legal reasons, the Watch Live service is only available to residents of the United Kingdom.

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I sometimes see a prompt when I am watching your channels live on All 4, that asks if I want to keep watching. Why is this?

We have added an automatic timeout to our Watch Live service to ensure that streaming stops if nobody is watching. This helps us to conserve resources. Streaming will resume if you respond to the prompt.

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Why does my Watch Live playback keep buffering?

Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)

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What is Watch Live and how do I find it?

Watch Live is our simulcast service, which gives you the opportunity to watch our channels online or via your All 4 app or the All 4 website. Click HERE for our watch live service on All4.com

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How do I find a programme to watch on All 4?

Firstly, you will need to download the app from the Google Play Store

You can search for content by accessing the different menu options from the home page:

We Recommend presents viewing suggestions from our editors.

Catch Up enables you to search for content by broadcast date.

Categories enables you to search for content by genre. Browse free Box Sets of some of our favourite shows.

A-Z allows you to search for programmes alphabetically using the first letter of the show’s title. Search enables you to find programmes by typing in the name of the show. A minimum of two characters is required to start searching. When you have found the show you are looking for you will be taken to an Overview page, which gives you specific details about the programme, including broadcast date, channel and synopses for all available episodes.

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How can I improve app performance?

If you feel the app is not performing well e.g. it takes a long time to load images and play video, you can make sure your device has sufficient memory by closing all unused apps and rebooting the device.

512 MB RAM (Random Access Memory) is the minimum required memory for All 4 to work on smartphones. You will require 1GB on tablets. However, 1 GB is also recommended to optimise performance on smartphones.

In addition, 20 MB of internal storage is required for caching images on disk. Therefore, if the internal memory is completely full and the app is running it may become very unstable and crash.

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Why do I get a black screen with audio still playing in the background when I am watching a programme?

The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

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Do I have to be connected to the internet to download?

On iOS, in order to download a programme, you must be connected to the internet via Wi-Fi. On Android, in order to download a programme, you can be connected to the internet via Wi-Fi, or you can download while using your 3G/4G connection. Once programmes have been downloaded, you can watch them offline or overseas.

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Do I have to register with Channel 4 to download?

You must have registered with Channel 4 and be signed in to your account to download programmes.

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Why do I have to give you my postcode and house number?

Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising. Your address information could help us deliver ads that you find more relevant.

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How long are the programmes available to download for?

The majority of downloadable programmes will be available to download for 30 days after broadcast.

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Do I have to be connected to the internet to watch a programme I've downloaded?

You do not have to be connected to the internet to watch a downloaded programme. The main benefit of the All 4 download service is that once you have downloaded a programme you can watch it offline or overseas.

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If I download a programme, how long do I have to watch it?

Once you have finished downloading a programme, you have up to 30 days to complete viewing it before it expires from your device.

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How can I update my address?

If you have changed your address and wish to update your profile, please sign in to All4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Pesonal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.

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My device won't let me download, and says there are space issues, how can I fix this?

Downloaded programmes are stored on your device. If the size of the attempted download is greater than the storage space available on the device you won’t be able to start downloading. You will first need to free up space on your device by removing items.

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Why can't I download programmes from All 4?

The download service is available for iOS and Android supported devices only. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to WiFi.

In addition, iPhone and iPad now support downloading over 3G/4G.

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What programmes are available to download?

We have tried to make as much of our content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

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How do I remove a programme from my Android device?

In order to delete a downloaded programme you need go to the Downloaded page and then press the item. Do this by touching and holding your finger next to the episode information. The entire episode cell will be highlighted. To delete the item, simply click on the trash can icon that appears on the top right corner.

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If I pause a download, how do I restart?

If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.

You can no longer pause a download on iPhone or iPad.

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Where can I find out what is downloading? (Queue)

To check whether your downloads have finished on Android devices, you should visit the Downloads > Queue page.

On iPad/iPhone, visit Downloads and you should find what is downloading or what you have downloaded. 

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Where do I find the programmes I've downloaded?

To check your completed downloads on Android devices, you should visit the Downloaded section of the Downloads page.

On iPad/iPhone, visit Downloads and you should find what is downloading or what you have downloaded.

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Can I download more than one programme at a time?

You can add as many items to your Queue as you like, but you can only download one programme at a time. Once a programme has completed downloading, the next item in the Queue will commence downloading.

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How many programmes can I download?

You can download as many programmes as you like as long as you have enough storage space on your device.

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Do you have a series link to automatically download the next episode of a series?

At this time it is not possible to series link downloads.

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Can I pre-book a programme to download?

At this time it is not possible to series link downloads.

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What happens when the download expires?

All 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days.

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What happens if I lose my Wi-Fi connection when I am downloading?

If you lose your Wi-Fi connection when downloading a programme, it will move into a queued state. When you next connect to Wi-Fi, the programme will automatically resume downloading.

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Can I watch programmes I've downloaded outside the UK?

Yes. Once you have downloaded a programme, you can watch it offline or overseas.

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Can I download programmes when I am outside the UK?

No, you can only download an available programme whilst in the UK. If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to Wi-Fi, you will need to manually un-pause it, in order to re-start the download.

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My address is not in your list, what do I do?

We derive your address from your postcode. We get your postcode from a Royal Mail list that is constantly updated, so it’s very rare that a house address is not included. Please check that you gave us the right postcode. If you still can’t find your address, please contact us at www.channel4.com/contact or visit www.channel4.com/help

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I live in the Republic of Ireland; can I use the download service?

Yes, you can download programmes if you live in the Republic of Ireland

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Do I have to be signed in to watch a download?

No, you do not need to be signed in to watch a downloaded programme.

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If I delete a programme can I re-download it?

Yes, as long as the programme is still available on All 4, you can download it as many times as you like.

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I have the All 4 app on my device, can I download?

If you can download the app you can use the download function. However, not all programmes are available for download but those that are will be clearly marked with the download symbol

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Why aren't some of your US programmes available to download?

All 4 does not always have the same rights for all of our programmes. Some programmes aren’t available for download but all those that are will be clearly marked with the download symbol.

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Why does Channel 4 serve adverts on All 4?

All 4’s content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.

Follow the links below to manage ad blockers via your specific browser.

How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser?
How do I manage ad blockers on an Internet Explorer browser?

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I want to see the mobile data charge message again. How can I do it?

You need to uninstall and re-install the All 4 app. The data charge message will accompany this brand new instance of the app.

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What does 'Mobile Data' mean?

Mobile data is an internet source - such as GPRS, Edge, 2G, 3G or 4G - supplied by your mobile phone provider. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month. Please check the exact amount with your mobile service provider.

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What does 'streaming over mobile data' mean?

When your phone is connected over mobile data (GPRS, Edge, 2G, 3G or 4G) and you click ‘Play’ on any All 4 video, that video will play (‘stream’) over mobile data, thereby consuming some of your mobile data allowance.

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Will I be charged to stream over mobile data?

All 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.

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How can I disable mobile data streaming?

There is no longer a setting to disable streaming by mobile data. Note: a user can also download over data now.

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I get a 'Connectivity, enable/exit' message, why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 App settings. This needs to be enabled for successful streaming.

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I keep getting the mobile data charge message, how can I stop it from appearing?

If you click on the ‘Don’t show this message again’ box on the message, you will not see it again. (Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.)

On iPhone and iPad, this message will only be shown on the first launch after installing.

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If my mobile connection switches from WI-FI to mobile data, can I continue streaming/watching? Or vice versa?

Yes, you can stream on both Wi-Fi and mobile data

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What is the difference between Wi-Fi and mobile data?

Wi-Fi is a short-range static wireless connection. To use it for internet access, your device must connect (over Wi-Fi) to a wireless router – such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services. It allows you to browse the internet or stream content anywhere you can access a strong enough signal.

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I'm on mobile data and in a qualifying geographical location, but it doesn't let me play, why?

Check your ‘All 4 App settings’ and your device settings to ensure mobile streaming is enabled. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator.

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Can I watch All 4 while overseas or, watch All 4 content on my UK SIM via roaming while overseas?

No. All 4 programming is only available in the UK, Republic of Ireland, Jersey, Guernsey and Isle of Man. (Note: there are parts of Dorset and Kent where, in some weather conditions, you get a stronger mobile data signal from France than the UK, even if you have a UK SIM. This may cause All 4 to think you are abroad.)

Nor can you watch All 4 content via a UK SIM while overseas. Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although not for all programmes in ROI).

However, you can download programmes to watch whilst overseas on iOS and Android devices.

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I disabled mobile data but I can still browse the app, why?

Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device settings.

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Why do I have to sign in to use the All 4 app?

To help us to find you shows you’ll love, we need you to sign in to All 4.
You’ll be able to pick up where you left off on any of your devices, add to a watch list and get recommendations suited to your tastes.
This simple sign-in will also ensure that all members of your household are watching shows suitable for their age.
We promise not to spam you with cute cat pics... but we will provide an All 4 just for you.

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Can I use All 4 on a Google Cast Ready receiver?

You can cast videos on your Google Cast Ready receiver from the All 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the All 4 app and tap on the Chromecast icon to connect.

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Can I cast downloaded content?

If you are watching a downloaded episode on your Android device and you initiate a cast session, then it will be the streamed version of the episode which will play out on the Google Cast device. Casting a downloaded episode will be subject to the streamed version having the appropriate rights for play back on Goggle Chromecast.

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If I disconnect from a cast session can I resume locally?

We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.

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How do I start using Google Chromecast?

Here's how to start using Google Chromecast:
1. Plug in your Google Chromecast device into your HDTV and power up. Then visit Google Chromecast.com/setup
2. Connect to the same wi-fi network as your Google Chromecast
3. Once connected to the wi-fi network, you will see the Cast button appear in the bottom right of the player and the top right of the Chrome browser.
4. Click the cast button then click the name of the Google Chromecast where you wish to Cast.
5. Once you have selected your Google Chromecast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video.

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Why is the Google Chromecast icon not appearing in the playback controls?

It may be that your Google Chromecast device is disconnected, or not on the same wi-fi network. Check that the device is correctly plugged in and also on the same network.

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How do I disconnect from Google Chromecast?

To disconnect from Google Chromecast, simply click the Cast button in the browser bar or in the player and then select STOP.

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Why is the download quality poor when using Google Chromecast?

When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such the quality may vary depending on your bandwidth.

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Why is the download using more bandwidth when using Google Chromecast?

When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as such will require more bandwidth to play the content.

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Why can't I cast a download when abroad?

When casting content, the video playing on your HDTV is not the downloaded file – for Google Chromecast, the video must be streamed and as our restrictions do not allow streaming All 4 content abroad, the video will be unable to cast (although you are still able to view downloads on your device). Rights agreements mean that our All 4 service is only available in the UK. Even if you are a citizen of the UK you cannot access the service from abroad. Some of our programmes are available in the Republic of Ireland, subject to rights. As Google Chromecast is a streaming service which we require specific rights for it will not be possible to watch any All 4 downloaded content using Google Chromecast.

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Can I pause All 4 programmes with Google Chromecast?

You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.

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Can I change the volume with Google Chromecast?

For All4.com you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.

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What is a rooted device?

A rooted device is a device that has been altered to allow control of the device's entire operating system, giving you admin access to the device. This essentially allows you to access apps’ internal caches/databases, remove ‘system level’ app installations (such as apps installed by mobile phone carriers, and gives additional system settings.

For security reasons, and to protect the rights of our content partners, All 4 is not supported on rooted Android devices.

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Who regulates All 4?

As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]

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Why am I seeing or hearing a personalised advert?

If you’re wondering why you’ve just seen or heard your details in this ad (e.g. your name, location or birth month), it’s because you’re logged in to Channel 4 as one of our registered users who has not opted out from personalised advertising.

This message is to reassure you that we serve all ads through our own network, and do not share any of the personalisation data with our advertisers. We have used some of the data you shared with us when you registered with Channel 4 together with your IP Address in some cases (which gives us an idea of where you are logged on from) so that we can make the ad more personal and relevant to you.

You can change your advertising preferences at any time by opting out of “personalised advertising” in the My Account section on Channel4.com. Please note, you will still see the same number of adverts but they won’t be personalised to you.
For more information, please see our Privacy Policy, Terms of Use and Your Data

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I want to know how to watch All 4

See our information page on the platforms we support and the minimum operating requirements.

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Is there any audio described content on All 4 mobile or tablet devices?

Audio description is currently available on some content on the Android app, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description.

iPhone and iPad now support AD on streaming content. Where available, there will be an AD button displayed on the player.

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Is there any sign language available on All 4?

Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)

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I am Deaf in one ear, can I adjust my settings on a mobile device to listen to All 4 programmes?

For users that listen via an earpiece on a mobile device, the audio balance can be adjusted or switched to mono from within the accessibility settings.

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What have Channel 4 done to make programmes on All 4 easier to understand on All4.com and Mobile apps?

All 4 programmes have content that is short and simple to understand. Content on All 4 website and native iOS/Android apps have information that is broken up into smaller bitesize pieces to ensure that users can digest the information more easily. Wherever possible, content has been presented in a list format, rather than in overly long paragraphs of information; this style of presentation is often easier for users to absorb.

All4.com website has meaningful headings and subheadings that introduces content correctly, which minimises the likelihood of users becoming confused. To achieve this, the headings are relevant to the content they introduce, acronyms and abbreviations have been expanded in their first instance of use on a page, and spacing between paragraphs have been carefully considered in order to aid in readability of the page.

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How can I navigate the All 4 Android app if I have a mobility impairment or limited dexterity

The All 4 app allows bluetooth switch access to Android 5.0 and later for mobility impaired users. The All 4 Android app is also developed so that content can be accessed with ease. Android Switch Access works best with the Google Chrome browser. The All 4 android app has been developed so that iconography/buttons are of sufficient size to select.

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How can I navigate All 4 programmes on a mobile device if I have limited mobility?

Screen sensitivity settings can be adjusted within the accessibility settings of your device which can help users with limited mobility or have difficulty making controlled or precise touch gestures. This can help users on both iOS and Android devices.

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Can I navigate All 4 programmes using switch devices on a mobile?

The site can be navigated using switches for individuals with who may have limited dexterity or a mobility impairment. Switch Control lets you control your Android Phone/tablet or iOS mobile/tablet using a single switch or multiple switches, which will allow various commands to be undertaken including scanning multiple selectable items on a web page or app, with the ability to select a particular element that is clickable. For more information on switch capability please go to the following links on the Apple or Google websites: iOS Switch Control or view Switch Access for Android

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Are subtitles available for Deaf users on an Android mobile or tablet device?

When content has subtitles available, they will have an 'S' icon present in the playback menu. Subtitles can be activated from the playback menu by selecting the icon or from within accessibility settings within your device. Android users cannot currently customise the appearance of subtitles.

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What assistance is available to visually impaired users on an Android mobile device?

For users with visual impairments, Talkback will read content on the screen and also provide a highly visible focus indicator which may be useful if you have limited vision. There are also features to adjust the colour and contrast of the screen and high contrast keyboards available. Presently the screen size of the app cannot be zoomed with standard gestures although there is a magnifier window within the accessibility settings that works with the app and text size can also be increased.

Audio description is not currently available on the mobile app.

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Are subtitles available on the Android native app?

If you have hearing loss, most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles can be enabled via the accessibility settings or via the playback menu within the app. Google subtitles will not currently work if there are no subtitles present on the video. Subtitles cannot be adjusted or customised from the accessibility settings menu. Advertisement content is not currently subtitled.For users that listen via an earpiece, the audio balance can be adjusted or switched to mono from within the accessibility settings.

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Can the All 4 native Android app work with switch if I have a mobility impairment?

If you have reduced mobility, the app and the video player are fully accessible to switch users, switch settings can be adjusted within the accessibility settings.

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Can I watch programmes on my Android mobile device from the All 4 website?

It is not currently possible to watch a programme on the All4.com mobile site. However, you will be directed to a link which reads as 'How to watch'. Choosing this link will direct you to links where you can download the All 4 app in order to catch-up or stream a programme.

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How do I set up and use Talkback on an Android mobile phone?

TalkBack screen reader gives you spoken feedback and notifications. Each manufacturer may have different shortcuts when enabling TalkBack for visually impaired users. Also, on newer Samsung devices this may be known as Voice Assistant. Check on the phone manufacturer web pages for instructions on specific instructions, as this may vary depending on manufacturer type and version.

Turn on TalkBack in your device Settings

The steps below require sighted assistance in order to enable TalkBack within your Android device.

Open your device's Settings app. Open Accessibility, then TalkBack. Turn on TalkBack. In the confirmation dialog, tap OK.

You can also enable TalkBack when you turn on your Android device for the very first time. Again, you can check with your phone manufacturer on how to do this. On many devices you can also enable TalkBack by holding down the two volume controls.

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What accessibility options are available with the Android app?

Android devices have a number of built in accessibility features within the settings menu. To access these settings, go to the settings area and select accessibility.

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What platforms currently support audio description?

Audio description is currently supported on the All4.com website, a number of Android mobile and tablet apps. iPhone and iPad now support AD on streaming content. Where available there will be an AD button displayed on the player.

We are looking to roll this service out on to more of our platforms as soon as possible.

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What have Channel 4 done to make using All 4 easier on All4.com and native android and iOS mobile apps?

Channel 4 have created an simpler experience, designed to better enable users with Learning disabilities and other conditions such as dementia or short-term memory to more easily understand and navigate the content across All 4 devices. 

To achieve this, Channel 4 have created links that are clear, ensuring they stand out and are easily interpreted. Text is larger than normal on headings, in order to provide an easier navigational experience. Additionally, iconography has been used to further aid easy recognition of certain key features. Imagery has also been provided in relation to programmes in order to enable users to more easily identify particular programmes and/or channels that they may view on a regular basis. 

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Do I need a TV licence to watch your channels live on All 4?

Yes, you must have a valid TV licence to watch programmes on the Watch Live service.

To buy a TV licence or to obtain further information about licensing requirements, call TV Licensing on 0300 790 6071

or to contact TV Licensing directly, please visit: tvlicensing

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Can I use cellular (3G/4G) connectivity to watch programmes on All 4?

If you're using an IOS or Android device to access All 4, you can watch and download All 4 content using 3G/4G or Wi-Fi connectivity (please check in Settings in order to enable this function). Please note that your operator may charge you for 3G/4G data when you stream/download content on the App. If you are unsure how much 3G/4G data costs on your tariff, please contact your network operator.

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What version of the Android operating system is required to operate All 4?

All 4 is available for download if your device is running the Android operating system 5.0 and above. If you are on an operating system below this (i.e. 4.4 or below), you will not be able to download the app. If you are on operating system 4.4 or below and already have the app, please note that this version of the app is not supported and will not function properly. We encourage these users to upgrade their version of Android in order to get the best possible experience.

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What are the All 4 Terms of Use?

To read the full version of our terms of use, please visit this page:

www.channel4.com/4viewers/ts-and-cs

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How do I use a screen reader on the All 4 player?

The All 4 player on channel4.com is keyboard and screen reader accessible, and works with JAWS 15 or greater, as well as NVDA. It is recommended to use Jaws 18 and above with Chrome or NVDA with Firefox. 

As well as controls to operate the video, the player may also contain one or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps.

Navigating through screens and using the controls:

TAB – cycles forward through screen options and control buttons

SHIFT + TAB - cycles backward through screen options and control buttons

SPACEBAR or ENTER – activate control / button / link NB: If using JAWS you will need to ensure that the Virtual PC Cursor is switched off (Insert + Z).

Please note: For those using the combination of JAWS 17 and IE11, Microsoft is slowly dropping support of Internet Explorer 11 and Adobe Flash will not be supported in web browsers by the end of 2020, so to watch All 4 please use a more recent browser (Chrome, Safari, Microsoft Edge, Firefox). If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

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Why do you need my email address when I register?

We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.

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What is All 4?

All 4 is Channel 4's on demand service. It's completely free and gives you access to a wide catalogue of programmes. Watch our channels live, catch up on a programme you've missed, discover brand new and exclusive shows and if you prefer to watch episodes back to back we have a huge selection of Box Sets available. You'll get personalised recommendations and your own My 4 space for easy access to your favourite shows and, for watching on the go, you can download programmes within the All 4 mobile and tablet apps. All 4 is available on the following platforms: All4.com website, Amazon Fire, Android app, Chromecast, Freeview Play, iPhone and iPad app, Now TV, PS4, Roku, Samsung TV, Windows app, XBox one and YouView

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Are subtitles available on All 4?

Subtitled content be found across our platforms. If subtitles are available an "S" button will be visible on the video player bar. Click on the "S" and the subtitles will load and display.

Subtitles are currently supported on the All4.com website, the iPhone/iPad app (for streaming), a number of Android mobile and tablet apps (for downloads and streaming), YouView, PS4, Amazon Fire, Freeview Play, Samsung devices and on our content available on Sky.

We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast.

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What platforms currently support subtitles?

Subtitles are currently supported on the All4.com website, the iPhone and iPad app (for streaming), the Android app, YouView, Samsung, PS4, Amazon Fire and Freeview Play.

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3+
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

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