Help with All 4

Related FAQ results

How do I improve sound when watching on my computer?

To adjust the volume of video in the All4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.

Ensure you have mute unchecked and all external speakers connected properly.

Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.

If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.

Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.

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If I disconnect from a cast session can I resume locally?

We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.

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Why is the Google Chromecast icon not appearing in the playback controls?

It may be that your Google Chromecast device is disconnected, or not on the same wi-fi network. Check that the device is correctly plugged in and also on the same network.

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How do I disconnect from Google Chromecast?

To disconnect from Google Chromecast, simply click the Cast button in the browser bar or in the player and then select STOP.

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Can I pause All 4 programmes with Google Chromecast?

You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.

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Can I change the volume with Google Chromecast?

For All4.com you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.

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I am using Google Chrome and video is cropped in fullscreen on channel4.com, what can I do?

If you have the Developer Tools or Downloads panels open then please close these. These cause issues with the display of fullscreen video on channel4.com.

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