Help with All 4

Related FAQ results

I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

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I am visually impaired. Can I use a screen reader combined with Internet Explorer 11 to sign-in or register when using All 4?

To register you will need to use an alternative browser. For the time being, existing Internet Explorer 11 users will be able to log in with a simpler version of the sign-in form.

However, to watch on All 4 please use a more recent browser. See our minimum operating requirements for more details.

Screen reader users with Jaws 18 or above may use the Chrome browser to sign in or register to watch programmes, as this will function as expected.

For anyone using an older version of Jaws (prior to Jaws version 18) we recommend using NVDA and Firefox to give an optimal experience. For getting and setting up NVDA, please see their user guide.

If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

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Is there any audio described content on All4.com website?

Audio description is currently available on some content on the All4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on All 4.

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How do I navigate using keyboard or switch access on the All 4 website?

When navigating through the menus and programs, there is a highly visible focus indicator present on screen which will help many keyboard only or switch users when moving to selectable elements such as links or buttons. This colour change should also be visible for mouse users, where you will see a visual change when moving your mouse cursor over a selectable element.

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Is the website accessible to blind or low vision users?

All4.com is currently compatible with JAWS, NVDA and VoiceOver Screen reading software, and works with current screen magnification applications such as Zoomtext or Supernova. This allows the screen to be magnified beyond the usual browser zoom sizes, up to 64x the actual size of text on screen. These software programmes can also assist users with the aid of audio feedback when tabbed-to or using the mouse on links/buttons on the page.

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Is the mobile friendly version of the All4.com website accessible to blind users?

All4.com is accessible using VoiceOver and Talkback on iOS and Android devices, which will allow the content to be read back to the user using audio feedback of links, text and other functional items.

Browsing in context means using VoiceOver or Talkback to browse the entire page, giving you access to the text and all other items, such as links, headings and form fields, which are present on the page. Using one finger to swipe left and right will allow you to browse the previous item on the page, respectively.

Tapping an item once or using a single tap gesture will shift focus to your chosen item and tapping again or using the double tap gesture will open your selected item.

It is also possible to browse the All4.com site out of context with an iOS device, with Voiceover switched on, using the Rotor. This allows users to browse the page in terms of different elements such as browsing a list of links, headings and form controls. To use the rotor, take the following steps;

1. Place two fingers on the screen;
2. Move your fingers in a circular movement left or right to select a list of headings, links, form controls or other elements which may be present on the page;
3. Use one finger to swipe up towards the speaker or down towards the home button to browse the previous or next item in the list, respectively.

To navigate out of context using TalkBack on an Android device swipe up or down with one finger to navigate through the navigation options. When you have reached to option you require, such as headings, then swipe left and right to navigate through the page via the headings.

The screen can also be zoomed on the mobile website using pinch and zoom gesture but not when using the native mobile app, due to the way content has been developed. It is possible to use the built-in zoom feature on certain mobile devices that have this accessibility support. Some devices have magnifiers built in to the accessibility settings that can be used with the app.

Content is audio described and Channel 4 are working to increase the number of programs available with audio description, which will allow visually impaired users a more descriptive experience of programmes on demand.

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I have low vision. Can I resize the text on the screen when using All4.com?

All4.com is a responsive site and can be zoomed up to 200% with no loss of content, this will allow the page to wrap, and resize in line with the screen resolution and size. On a desktop browser to zoom the screen use the Ctrl key and '+' (plus key) or '-' (minus key).

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How do I use a screen reader on the All 4 player?

The All 4 player on channel4.com is keyboard and screen reader accessible, and works with JAWS 15 or greater, as well as NVDA. It is recommended to use Jaws 18 and above with Chrome or NVDA with Firefox. 

As well as controls to operate the video, the player may also contain one or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps.

Navigating through screens and using the controls:

TAB – cycles forward through screen options and control buttons

SHIFT + TAB - cycles backward through screen options and control buttons

SPACEBAR or ENTER – activate control / button / link NB: If using JAWS you will need to ensure that the Virtual PC Cursor is switched off (Insert + Z).

Please note: For those using the combination of JAWS 17 and IE11, Microsoft is slowly dropping support of Internet Explorer 11 and Adobe Flash will not be supported in web browsers by the end of 2020, so to watch All 4 please use a more recent browser (Chrome, Safari, Microsoft Edge, Firefox). If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.

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How do I watch on All 4? What are the minimum operating requirements?

The minimum operating requirements for each platform are described below.

Accessing All 4+

All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.

Accessing All 4 online at www.All4.com:

In order to watch All 4 you will need:

• A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
• A broadband internet connection

One of our recommended browsers:

• Google Chrome (latest version)
• Firefox (latest version)
• Microsoft Edge (latest version)
• Safari (latest version)

You can access the mobile website and browse our catalogue of content on:

• Mobile and tablet devices with an internet connection

Please note: Internet Explorer 11  is  no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.

All 4 iPhone and iPad apps:

• A broadband internet connection connected to your device
• HDMI compatible TV
• A relevant account or subscription to access device features/content

• Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device

  All 4 Android apps:

  Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)

  Chromecast:

  Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.

  TVs, Consoles and Set Top Boxes:

  All 4 is available on the following devices:

  PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.

  In order to view on any device you will need:

  • iOS 10.3+
  • The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
  • You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.

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What platforms currently support audio description?

Audio description is currently supported on the All4.com website, a number of Android mobile and tablet apps. iPhone and iPad now support AD on streaming content. Where available there will be an AD button displayed on the player.

We are looking to roll this service out on to more of our platforms as soon as possible.

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