Help with All 4
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To read the full version of our terms of use, please visit this page:
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Adverts unsuitable for children and young people are only served in advert breaks of content unlikely to appeal to children. This is in line with scheduling guidance from Clearcast. Clearcast is the industry body that assesses adverts against the UK Code of Broadcast Advertising (the BCAP Code - https://www.asa.org.uk/codes-and-rulings/advertising-codes/broadcast-code.html), which sets out what is and isn’t permitted.
The Parental PIN restricts access to age-rated programme content, not advertising content. For more information please read - https://www.channel4.com/4viewers/faqs/all-4/how-content-restricted-ensure-children-and-young-people-are-unable-access -
Watch Live is supported on most of our platforms (Amazon, Roku, PS4, Samsung Tizen, iOS, Android and Channel4.com).
To watch the Tokyo 2020 Paralympics live go our our dedicated site CLICK HERE
To check the TV Guide CLICK HERE
If you are having any issues with Watch Live please get in touch via our CONTACT US form.
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Subtitles via Watch Live are supported on most of our programming and platforms (Amazon, Roku, iOS, Android and within a web browser) however not everything will carry subtitles either because none are available or, as in the case of some of our older content, because the subtitle format is not compatible (e.g Everybody Loves Raymond, Frasier, etc.). If subtitles are available, an 'S' button will be visible on screen.
If you are having any issues with the subtitles via Watch Live please get in touch via our CONTACT US form.
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To view a programme with subtitles, click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that there are no subtitles available for that programme.
For the best experience we recommend using one of the following browsers:
- Google Chrome (latest version)
- Microsoft Edge (latest version)
All 4 is committed to continuing to extend accessibility where possible, but there are known issues with subtitles for live television on both Safari and Firefox where the subtitle position is inconsistent. We therefore recommend using one of the above browsers for the best viewing experience.
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All 4 is not available on the LG 2020 model, but can be accessed on the LG 2021 model or via a number of other devices and platforms, such as Freeview, Roku/Now TV, PS 3/4, Chromecast, Amazon Fire TV, Virgin and Sky.
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We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing; Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/ -
Yes, it is. Every month we review the catalogue data from an independent analytics company, Ampere Analysis, showing estimated volumes of content, in hours, available on the main broadcaster video-on-demand platforms in the UK. Below we’ve listed the hours of content available on these free streaming services during January 2021:
All 4: 14.9k hours
BBC iPlayer: 11.8k hours
My5: 6.1k hours
ITV Hub: 4.5k hours
UKTV Play: 4.1k hours
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As of 29th January 2021, All 4 will no longer be available on 2011 and 2012 models of Samsung TVs, this is due to recent technical changes which mean that it is no longer possible to maintain an All 4 app for these devices.
However, All 4 will continue to be available on Samsung 2013 model TVs and above. -
If you need to manage or change your subscription please visit the below links depending on which device you signed up on:
Channel4.com - https://www.channel4.com/plus/settings-subscriptions
iOS/Apple - https://apps.apple.com/account/subscriptions
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No, to watch full-length programmes via the All 4 service or video clips, you have to use the HTML5 Player
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If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted. If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP. If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist. If not, then please drop us a line to Viewer Enquiries and we can look into this for you. www.channel4.com/contact
(Please note we are not responsible for the content of third party sites)
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On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
We would strongly suggest you update to one of the following browsers for a better viewing experience:
- Google Chrome
- Firefox
- Microsoft Edge
- Safari
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This is due to Adobe Flash no longer being supported, and Microsoft now dropping support of Internet Explorer 11.
We would strongly suggest you update to one of the following browsers:
- Google Chrome
- Firefox
- Microsoft Edge
- Safari
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To register you will need to use an alternative browser. For the time being, existing Internet Explorer 11 users will be able to log in with a simpler version of the sign-in form.
However, to watch on All 4 please use a more recent browser. See our minimum operating requirements for more details.
Screen reader users with Jaws 18 or above may use the Chrome browser to sign in or register to watch programmes, as this will function as expected.
For anyone using an older version of Jaws (prior to Jaws version 18) we recommend using NVDA and Firefox to give an optimal experience. For getting and setting up NVDA, please see their user guide.
If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.
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Support of reminders has stopped due to the feature not being widely used. Instead, you can add a programme to ‘My List’ to watch later. You will then get reminders in your My4 area of when there’s a new episode or series on All 4.
To find out more about My4 and managing ‘My List’ CLICK HERE
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The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are two ways to continue watching content on All4 while using one of these connections:
- Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)
- Or you can use a different connection, such as HDMI, to view content on another monitor.
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If the message mentions DRM, Ad Blocker or Geo Blocker error, then please see our list of error messages, codes and fixes here: https://www.channel4.com/4viewers/faqs/category/36/device_used/336/nature_of_issue/531
If it’s not one of these, there are a number of reasons you could be seeing a playback error. Please try refreshing the page as this may resolve the problem, if not please use the contact us form HERE and let us know what programme (title along with episode number) you were trying to watch and we’ll look into this for you. -
We ask for your payment details upfront to verify you are a UK card holder and ensure there is no interruption of service after your free trial ends. You will not be charged during your free trial. Simply cancel All 4+ before your free trial is due to end and you will not be charged.
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All 4+ is a new feature from All 4, Channel 4’s video on demand service, which allows you to watch TV shows without ads*. Sign up for a free 14 day trial; after that it’s just £3.99 a month and you can cancel at any time.
All you need is an All 4 account, if you're not already registered, go to www.channel4.com, select My4, create your account and then follow the link Manage All 4+ or CLICK HERE to sign up
*Some programmes feature commercial messages and/or promotional trails for other programmes. Watch Live is excluded.
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Log in to All4.com and click on 'My 4' in the top navigation bar. Select the 'Account settings' link. Select the 'Edit Details' link from the Personal Details section. From here you can change your title, first and surname, display name, email address, gender and home address. Finally, once you have made all your changes, select the 'Save' button.
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Ensure that you have typed in your email and password correctly. If you are unsure or you have forgotten your password select the 'Forgotten Password' option. See I've forgotten my password. What should I do? If you are still having problems logging in please contact us.
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All 4 offers a wide selection of programmes recently broadcast on Channel 4, E4 and More4, all freely available to watch on demand. We also offer a free and extensive library of both classic shows and more recent programmes, including complete box sets of some of our most popular series. Plus you can also watch our channels live from the All 4 website and mobile/tablet apps.
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All 4 is a free-to-view video on demand service but we do require users register their details to watch. Registration is free and gives access to all of Channel 4's latest shows and unlocks access to an extensive archive of classic programmes and downloads to watch offline. All 4 is designed to help us deliver programmes that our viewers will like and want to watch. We aim to personalise the experience so it's unique for our users and need viewer details to do this. It helps us get to know you better and deliver more targeted advertising which is how we fund our programming.
All 4's content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn't go to shareholders – it goes back into making more programmes.
Knowing more about our viewers also means we can restrict age related content to the right audience and ensure children and young people are unable to access inappropriate content on the service.
Our Privacyand Cookiespolicies provide all the information you need to understand how, where and why we use your data. But you are in control and can update your preferences at any time, including by opting out of targeted advertising, personalisation and data pairing. To do this, sign in to your account at www.channel4.com – select My 4 – Account Settings. It's up to you whether you want to receive emails from us, but even if you haven't opted in to receive emails, we may still need to send you service messages, which will contain important information about our services, such as changes to our policies.
Take me to register
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For Data Protection reasons we are not permitted to capture or store the personal details of under 16s.
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No, but for some activities, like watching programmes on All 4, you will need to log in.
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On the All4.com website
When you are logged in you will see 'My 4' in the navigation menu at the top of the page. By clicking on 'My 4', a menu beneath this will open up, giving you a link to sign out.
On the iPhone and iPad app
To check if you are logged in go to the “Settings” page via the cog on the main menu of the iPad, or via the menu on the iPhone. If you are logged in you will see your display name at the top of the page.
On the Android app
To check if you are logged in, open the menu at the top of the screen. If you are logged in you will see your display name at the top of the menu.
On Smart TVs, Games Consoles and Set Top Boxes
When you are logged in you will see your display name at the top of the page. Next to your display name there will be links to 'manage Your account' and to 'log out'.
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On the All4.com website
Go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On the iPhone and iPad appGo to My 4 and select to sign in. Then select the Forgotten your password option. We will email you a link to reset your password. Please remember to check your Junk / Spam folders
On the Android app
Tap the Sign in button via the menu. Then select 'Forgotten Password?' Enter your email address and Send. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
On Smart TVs, Games Consoles and Set Top Boxes
To reset your password, go to www.channel4.com/password and enter your email address. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.
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If you have entered your date of birth incorrectly and need to change it, please contact us at www.channel4.com/contact
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To delete your Channel 4 account fully anonymise all your personal data that we hold, sign in on the All4.com website, click on 'My 4' in the top navigation bar. Select the 'Account settings' and click on 'Close Your account' tab.
Click on the 'Close Account' button and then again on the next page to reconfirm you wish to close Your account.
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If you can't find the programme you're looking for it could be due to a number of different reasons. It may be the case that the programme is no longer on the service (programmes that have been selected for Catch-up are only available for 30 days after broadcast). Alternatively, Channel 4 may not own the rights to show this programme on All 4. Finally, it could be that the programme has not been selected to be made available on the All 4 service.
If there is a programme you particularly want to see on All 4, let us know and we can check if it will be coming in the future or we can pass on your suggestion that it should! -
Select 'My 4' in the top navigation bar and click on the 'sign out' option. This will immediately sign you out of the All4.com website.
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The All 4 service is available to over 16s. We ask for your date of birth to ensure that users are old enough to create an All 4 account and that age appropriate content is served. It's also used to make our advertising more relevant to you.
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You can only change the password you created when you registered using Channel 4's registration. To change your password, sign in to the All4.com website, then select Account settings from within the My 4 menu item. Click on the Personal Details section and then Edit Password. Confirm your current password, then enter and reconfirm your new password. Click on the Save my changes button. You will remain signed in but your password will be updated immediately.
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Programmes on All 4 are streamed with advertising before and during the show.
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Channel 4 must acquire specific rights to provide programmes on All 4 that aren't always covered by existing television rights. Therefore it can't be guaranteed that all programmes will be available to view.
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Due to the number of different Linux distributions and lack of official support for Adobe DRM we are unable to provide official support at this time. However, there are some steps which you may attempt. They are outlined here:
https://forums.adobe.com/message/4551608Please note we are not responsible for third party sites.
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To enable JavaScript, please follow the instructions below for your specific browser:
For Firefox 3.0 on Mac- Open Firefox
- Click "Firefox" on the menu bar
- Click "Preferences..."
- Select the "Content" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Close Window
For Firefox 3.0 on PC- Open Firefox
- Click "Tools" on the menu bar
- Click "Options..."
- Select the "Content" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Select 'OK'
- Close Window
For Safari on Mac- Open Safari
- Click "Safari" on the menu bar
- Click "Preferences..."
- Select the "Security" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Close Window
For Safari on PC- Open Safari
- Click "Settings" icon (looks like a wheel) on the menu bar
- Click "Preferences..."
- Select the "Security" section
- Ensure the "Enable JavaScript" box has a tick next to it.
- Close Window
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Every programme made available as part of the All 4 service has a rights period or "length of availability" associated with it. An episode which has been broadcast in the past 30 days on one of our channels will have certain "catch-up" rights, and the episode will only be available in line with this rights window. The expiry date reflects this window, and this will differ from programme to programme. If there is no expiry date displayed this means that the programme is available on-demand for at least the next 30 days.
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We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast. Subtitles are supported on most of our platforms and we are committed to continuing to extend accessibility on All 4 where possible.
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You can watch via the pop-out player in three different sizes. These sizes are fixed so you cannot drag the window to alter the dimensions. You can select these options by clicking on the pop-out icon in the player controls.
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The Parental PIN is set specific to the platform you are using. Instructions on how to disable a PIN are described for each platform below.
All4.com website
Visit the Parental Controls The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN.
All 4 iPhone and iPad apps
Go to Settings, select parental controls, enter PIN, then select the Parental Controls switch to switch off.
All 4 Android apps
Go to 'Settings', under the'Parental Control' heading, select 'Manage Pin', it will state 'Pin currently enabled'. Enter your 4-digit PIN and tap on 'Disable PIN'. This will disable your current PIN.
TVs, Consoles and Set Top Boxes
Go to the 'Settings' option from the menu. Select 'Parental Control' and then 'Deactivate PIN'. Enter in your 4-digit PIN and select Deactivate your PIN button. This should disable your current PIN.
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Rights agreements mean that our All 4 service is only available in the UK and the Republic of Ireland, (although C4 does not always have rights for programmes in ROI). Even if you are a citizen of the UK or ROI you cannot access the service from abroad.
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Yes. You'll be able to resume playback from where you left off in an episode, and this works across devices too so if you switch from your PC to your iPhone, for example, your resume point will be remembered. Similarly if you press pause, you will be able to resume when you select that episode again.
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DRM stands for Digital Rights Management, which is a software system used to administer and protect the licences of video, music and other assets in a digital environment.
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Some Internet Service Providers (ISPs) impose limits which could impact the volume of All 4 content you can view. You should check with your ISP if you are unsure about their download limits.
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Yes, you need Javascript enabled for All 4.
To enable JavaScript in IE go to:- Tools, Internet Options in the menu bar of Internet Explorer.
- Click on the Security tab - Make sure the Internet zone is highlighted
- Click on Custom Level to bring up your Security Settings
- Scroll down the list for the Active scripting option
- Make sure that Enabled is selected
- Click OK to close the Security Settings window
- Click OK to close the Internet Options window
To enable JavaScript in Firefox (PC):- Open Firefox.
- On the Tools menu, click Options.
- Click on the Content icon.
- Check the box next to Enable JavaScript.
- Click the Advanced button to open the Advanced JavaScript Options box.
- Check the boxes under Allow scripts to section that you want to allow.
- Click OK
To enable JavaScript in Firefox (MAC):- Select Preferences from the Firefox menu.
- In the pop-up window, click the Content icon.
- Check the Enable JavaScript check box.
- Close the window.
To enable JavaScript in Safari (MAC):- Select Preferences from the Safari menu.
- Click Security.
- Check Enable JavaScript.
- Close the window.
- Click Reload.
To enable JavaScript in Google Chrome (PC):- Right click Google Chrome's shortcut icon and choose Properties.
- In the target field, append "-enable-java" at the end of execute path "C:\Documents and Settings\Administrator.XXXXXX\LocalSettings\ApplicationData\Google\Chrome\Application\chrome.exe" -enable-javascript Where XXXXXX is, this is the user or administrator. In most cases, this is your name.
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Please contact us at www.channel4.com/contact and we'll endeavour to respond within 24 hours to provide instructions on how to reset your PIN.
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No programmes are installed on your machine when you use All 4, although you might need to upgrade your existing software. For information on the minimum operating requirements see What are the minimum operating requirements to watch on All 4?,
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For the All4.com website
Go to the Parental control page where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN.
For iPhone and iPad and Android apps
Select Parental Controls from Settings menu, enter a PIN, and a security question, select 18 rated content.
For Smart TVs, Streaming Devices & Games Consoles
Select Parental Control from the 'Settings' menu item where you can specify that you want a PIN to be set up on 18 rated content. Select this option and enter in your 4-digit PIN
For YouView
Select Settings from the YouView Menu on your remote control. Scroll down to the Parental Controls area, select Restrict Rated Programmes. You can now choose to restrict adult channels/categories and programmes
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For channel4.com
You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page here. The page will inform you that you have set-up a PIN and the level at which you set it. Enter in your 4-digit PIN and click on the DISABLE PIN button. This should disable your current PIN. Then select the option that you want to set the PIN at, and enter a 4-digit PIN for this level.
For iPhone and iPad and Android apps
Select Parental controls from Settings menu, enter PIN, select Change Pin and settings, change rating preference, select confirm
For Smart TVs, Streaming Devices & Games Consoles
You will need to disable your existing PIN and set-up a new PIN at the other level. Go to the Parental control Page within settings. Select 'Deactivate PIN'. Enter in your 4-digit PIN and select on 'Deactivate PIN' From here set up a new pin with the required age level.
For You View
Select Settings from the YouView Menu on your remote control. Then select the Parental Controls area and select Restrict rated programmes. Enter your Parental PIN. You can now choose to restrict adult channels/categories and programmes.
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Channel 4 is a member of the UK Council for Child Internet Safety. Click here (Opens in new window) to learn more.
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Streaming requires an internet connection that's free of bottlenecks. However, the internet isn't a direct pipeline from the source to you. Streamed content passes through many other computers on its way to your PC via your ISP. If any one of them is carrying too much other traffic, the streamed content may be interrupted and pause. Our streamed content is 'buffered' to help prevent such problems, but sometimes delays are unavoidable. Usually the delay only lasts a few seconds, and the stream picks up where it stopped. Streaming problems are more likely to occur on a slow computer or device that has a smaller memory and processing power. Even with a fast computer or device, if you have too many applications open it could slow down your media streaming. If you notice things are sluggish, close all unnecessary applications and windows on your computer or device. The faster your network connection (modem, cable, DSL) and computer speed (in megahertz), the higher the quality of the stream.
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In order to stream content it has to be quite heavily compressed. Unfortunately this process does result in some degradation of picture quality, particularly when watched in full screen mode.
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If you want to change the size of what you see in Windows, you have two options. You can change the size of what is on screen or change the resolution. Changing the size is usually the best option.Open Start , select Settings > System > Display.
Under Scale and layout, check the setting under Change the size of text, apps, and other items. We suggest you use the percentage marked "(Recommended)."
If that doesn't solve your problem, under Resolution, select a new value. We suggest you stick with the resolution marked "(Recommended)."
Note: If your resolution was fine and recently changed (things appear huge, for example), your graphics driver might need to be updated. Run Windows Update to get the latest driver. If it's just the size of things in your web browser windows that changed, try pressing the Ctrl+0 (zero) keys to return the zoom level to 100%.
Changing the size of the All 4 Player screen:
You can watch programmes in small, medium or full-screen view by clicking on the icons in the bottom right hand corner of the All 4 player. This will give options for the 'Pop out player' as well as 'Full screen'.
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To adjust the volume of video in the All4.com Player, click and drag the volume indicator in the control panel below the main image. If you are unable to increase the volume to an adequate level, check the Main volume and Wave volume of your computer system, which will override the volume level of the channel4.com player. You can usually access your system volume by clicking on the speaker icon in the lower right-hand corner of the Windows Task Bar.
Ensure you have mute unchecked and all external speakers connected properly.Speaker settings: To view your PC's speaker setting go to your PC's Control Panel and open the Sounds and Audio Devices control. In the Sound and Audio Devices Properties dialog, go to the Volume tab and in the Speaker settings section click the Advanced button. In the Advanced Audio Properties dialog, go to the Speakers tab and verify that your Speaker set-up is configured to match your PC's speaker configuration. If you have a six speaker 5.1 stereo system, select 5.1 surround sound speakers from the Speaker set-up drop down. Alternatively, if your PC has stereo speakers or you are using a laptop, select the appropriate stereo setting from the Speaker set-up drop down.
If your Speaker set-up is set to a mono setting, you should change the setting to an appropriate stereo setting (as some videos encoded with 5.1 surround sound experience low centre channel sound if your PC's Speaker set-up is set to a mono setting). In most cases turning up the volume control and adjusting the speaker settings will allow sound to play properly.
Please consult your computer manual/help for additional troubleshooting regarding sound settings specific to your computer.
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All 4 uses geo-blocking software to detect where your computer is located when it connects to the internet. Occasionally you may be accessing from the UK or ROI but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4. This is most likely caused by the way your Internet Service Provider sets up and manages Your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve.
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Some ad-blocking software can prevent play buttons from appearing and the player may also appear to hang. We would suggest that you either disable the ad-blocking software or add channel4.com to your whitelist of sites.
We currently know of two freeware 'shields' available on both Mac and PC that cause problems:
- Peer Guardian (this uses a blocklist of IPs/web addresses - unfortunately these lists vary and legitimate IPs have found their way on)
- Hotspot Shield (this hides your IP amongst other things, which would cause a problem)
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You can now access the All 4 service and play all the video clips on a Mac, PC and with Linux operating systems, but you have to use Flash, so you need to have Adobe Flash 12.0.0 or higher installed.
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Channel 4 must acquire specific rights to screen programmes via All 4. Therefore, it can't be guaranteed that all programmes or series will be available via all devices which carry All 4.
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Yes you can, but remember to sign out at the end of your visit to keep your settings and preferences private. You can see if someone, other than yourself, is currently signed in on the computer you are using by checking the signed in status at the top of the page. If the username displayed is not you, simply sign out and sign back into the site.
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Yes, you will need to be registered to use the Watch Live service. You can register here
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No, unfortunately we don't have the rights to show all our programmes on Watch Live.
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Buffering will occur if you don't have sufficient bandwidth to stream the Watch Live service. Check your internet speed by using a speed test site like http://www.speedtest.net/ (please note we take no responsibility for third party websites)
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Watch Live is our simulcast service, which gives you the opportunity to watch our channels online or via your All 4 app or the All 4 website. Click HERE for our watch live service on All4.com
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The All 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.
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If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.
More information can be found here.
https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html
If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.
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Due to security restrictions, watching All 4 using Chrome’s ‘Incognito’ mode will cause issues. Please try All 4 in a standard Chrome window.
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This may be fixed by resetting your Flash video licenses.
To do this, please click “Reset License Files” on the following page.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.htmlPlease restart your browser before trying to use All 4 again.
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If you have changed your address and wish to update your profile, please sign in to All4.com, then visit the 'My 4' section. Go to 'Account Settings' > 'Pesonal details' and then select 'Edit my details'. Once you have made changes please remember to 'Save personal details'.
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If you receive this error in Chrome you need to:
1. In Chrome browser, copy and paste chrome://settings/content into the address bar.
2. Scroll down to the Protected Content Section.
3. Ensure the tickbox beside "Allow identifiers for protected content (computer restart may be required)" is ticked.
4. Click Done. -
Where possible, please install the latest version of Internet Explorer.
If you are using Windows XP, please install Google Chrome or Opera as Microsoft is due to end official support for Internet Explorer 8 on Windows XP. -
All 4’s content is free to watch because we are a 100% advertiser-funded broadcaster. As a government-owned, not-for-profit organisation, the revenue we make from advertising doesn’t go to shareholders – it goes back into making more programmes.
Follow the links below to manage ad blockers via your specific browser.
How do I manage ad blockers on a Google Chrome browser?
How do I manage ad blockers on a Firefox browser?
How do I manage ad blockers on an Internet Explorer browser? -
If an ad blocker has been installed on Google Chrome, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).
To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu, click the ‘Enabled on this site’ option
3. This will change the item to display ‘Disabled on this site’
With the ad blocker software disabled, you’ll be able to watch All 4 programmes on your Google Chrome browser. -
If an ad blocker has been installed on Firefox, the ad blocker software icon will be displayed in the browser toolbar (at the top of the browser).
To disable the ad blocker:
1. Click on the ad blocker software icon in the toolbar
2. From the menu select ‘Disable on channel4.com’
This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch All 4 programmes on your Firefox browser. -
If an ad blocker has been installed on Internet Explorer you will first need to enable the Status bar to access the ad blocker icon.
Follow these simple steps:
1. Right click on the browser toolbar at the top of the page
2. Select ‘Status bar’ so it is enabled
3. A toolbar will appear at the bottom of the page with an icon displayed for the ad blocker software.
4. Click on this icon.
5. From the menu select ‘Disable on www.channel4.com'
This will disable the ad blocker software for the Channel 4 domain, and you’ll be able to watch All 4 programmes on your Internet Explorer browser. -
If you receive this error in Chrome, you need to:-
1. In Chrome browser, copy and paste chrome://settings/clearBrowserData into the address bar.
2. Ensure the tickbox beside "content licenses" is ticked.
3. Untick all other boxes.
4. Click the "clear browsing data" button.
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To help us to find you shows you’ll love, we need you to sign in to All 4.
You’ll be able to pick up where you left off on any of your devices, add to a watch list and get recommendations suited to your tastes.
This simple sign-in will also ensure that all members of your household are watching shows suitable for their age.
We promise not to spam you with cute cat pics... but we will provide an All 4 just for you. -
You can cast videos on your Google Cast Ready receiver from the All 4 app on Android and iOS phones and tablets (in addition to being available on Mac, Windows laptops and Chromebooks). Make sure you are connected to the same Wi-Fi network as your Google Cast ready receiver, open the All 4 app and tap on the Chromecast icon to connect.
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We will save the resume point when you disconnect from Google Chromecast, whilst the expanded controls are open. This means you can resume watching the episode on your local device.
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Here's how to start using Google Chromecast:
1. Plug in your Google Chromecast device into your HDTV and power up. Then visit Google Chromecast.com/setup
2. Connect to the same wi-fi network as your Google Chromecast
3. Once connected to the wi-fi network, you will see the Cast button appear in the bottom right of the player and the top right of the Chrome browser.
4. Click the cast button then click the name of the Google Chromecast where you wish to Cast.
5. Once you have selected your Google Chromecast, allow it to connect. Once connected the cast icon will display in connected state and you are able to Cast videos to your HDTV once you begin playback of a video. -
It may be that your Google Chromecast device is disconnected, or not on the same wi-fi network. Check that the device is correctly plugged in and also on the same network.
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To disconnect from Google Chromecast, simply click the Cast button in the browser bar or in the player and then select STOP.
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You can pause an All 4 programme on Google Chromecast at any time from your mobile, tablet, or computer for up to 20 minutes. After this time the Google Chromecast device will disconnect from All 4 and return to your Google Chromecast home screen.
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For All4.com you can use the volume slider from the All 4 player. This will adjust the native TV/speaker volume using Google Chromecast.
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As All4.com no longer supports the IE9 version of Internet Explorer, in order to receive the best experience of All4.com, please upgrade your browser to the latest version. You can upgrade your browser via the following link http://windows.microsoft.com/en-gb/internet-explorer/download-ie
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If you have the Developer Tools or Downloads panels open then please close these. These cause issues with the display of fullscreen video on channel4.com.
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If you’re wondering why you’ve just seen or heard your details in this ad (e.g. your name, location or birth month), it’s because you’re logged in to Channel 4 as one of our registered users who has not opted out from personalised advertising.
This message is to reassure you that we serve all ads through our own network, and do not share any of the personalisation data with our advertisers. We have used some of the data you shared with us when you registered with Channel 4 together with your IP Address in some cases (which gives us an idea of where you are logged on from) so that we can make the ad more personal and relevant to you.
You can change your advertising preferences at any time by opting out of “personalised advertising” in the My Account section on Channel4.com. Please note, you will still see the same number of adverts but they won’t be personalised to you.
For more information, please see our Privacy Policy, Terms of Use and Your Data -
See our information page on the platforms we support and the minimum operating requirements.
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All of the colour contrast combinations used on the All4.com website have been used with the intention to meet WCAG2 AA standard, ensuring that contrast is of a sufficient standard. However, if you find that there are areas that you are having difficulty when viewing All4.com on Internet Explorer, users can adjust the screen contrast by using 'high contrast' mode on a windows PC. This can be selected using the shift, Alt key, and 'Print Screen' (PrtScn) pressed together at the same time. Other browsers such as Chrome and Firefox have extensions and add-ons available to switch to high contrast mode. This will invert the screen, to provide a darker background and more vivid text display for users who experience low to medium visual problems.
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Audio description is currently available on some content on the All4.com website, represented by an 'AD' icon within the playback menu. This will allow audio feedback for visually impaired users giving extra description of what is happening on screen, sometimes during the dialogue. Select the logo to enable audio description. See the available audio described programming on All 4.
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When navigating through the menus and programs, there is a highly visible focus indicator present on screen which will help many keyboard only or switch users when moving to selectable elements such as links or buttons. This colour change should also be visible for mouse users, where you will see a visual change when moving your mouse cursor over a selectable element.
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All4.com is currently compatible with JAWS, NVDA and VoiceOver Screen reading software, and works with current screen magnification applications such as Zoomtext or Supernova. This allows the screen to be magnified beyond the usual browser zoom sizes, up to 64x the actual size of text on screen. These software programmes can also assist users with the aid of audio feedback when tabbed-to or using the mouse on links/buttons on the page.
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All4.com is accessible using VoiceOver and Talkback on iOS and Android devices, which will allow the content to be read back to the user using audio feedback of links, text and other functional items.
Browsing in context means using VoiceOver or Talkback to browse the entire page, giving you access to the text and all other items, such as links, headings and form fields, which are present on the page. Using one finger to swipe left and right will allow you to browse the previous item on the page, respectively.
Tapping an item once or using a single tap gesture will shift focus to your chosen item and tapping again or using the double tap gesture will open your selected item.
It is also possible to browse the All4.com site out of context with an iOS device, with Voiceover switched on, using the Rotor. This allows users to browse the page in terms of different elements such as browsing a list of links, headings and form controls. To use the rotor, take the following steps;
- Place two fingers on the screen;
- Move your fingers in a circular movement left or right to select a list of headings, links, form controls or other elements which may be present on the page;
- Use one finger to swipe up towards the speaker or down towards the home button to browse the previous or next item in the list, respectively.
To navigate out of context using TalkBack on an Android device swipe up or down with one finger to navigate through the navigation options. When you have reached to option you require, such as headings, then swipe left and right to navigate through the page via the headings.
The screen can also be zoomed on the mobile website using pinch and zoom gesture but not when using the native mobile app, due to the way content has been developed. It is possible to use the built-in zoom feature on certain mobile devices that have this accessibility support. Some devices have magnifiers built in to the accessibility settings that can be used with the app.
Content is audio described and Channel 4 are working to increase the number of programs available with audio description, which will allow visually impaired users a more descriptive experience of programmes on demand.
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Any signed content on All 4 will carry the [BSL] icon. We also screen 1 x signed programme weekly on Film4 - for further details please have a look at the BSL Zone website (Opens in new window)
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Most of our recent content will have subtitles available, if subtitles are available, there will be a 'S' icon on the video. Subtitles are activated by selecting the subtitles icon.
Audio settings can be adjusted via your mobile, tablet or desktop PC settings
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All 4 programmes have content that is short and simple to understand. Content on All 4 website and native iOS/Android apps have information that is broken up into smaller bitesize pieces to ensure that users can digest the information more easily. Wherever possible, content has been presented in a list format, rather than in overly long paragraphs of information; this style of presentation is often easier for users to absorb.
All4.com website has meaningful headings and subheadings that introduces content correctly, which minimises the likelihood of users becoming confused. To achieve this, the headings are relevant to the content they introduce, acronyms and abbreviations have been expanded in their first instance of use on a page, and spacing between paragraphs have been carefully considered in order to aid in readability of the page.
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All4.com can be navigated using keyboard only and the tab key. Use space or enter to select links or activate controls.
All4.com can be used with switches and Voice Activation software.
Dragon NaturallySpeaking (also known as Dragon or DNS), is a speech recognition software package that allows you to control your computer by voice using verbal commands. It allows the user to speak into a microphone and translate the spoken words into text or browse an internet web page. Dragon Naturally Speaking is used for those with difficulty using a keyboard and/or mouse.
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The All 4 player on channel4.com is voice activation accessible and works best with Dragon 13 or greater. It is recommended to use it with IE11 or greater as the web browser (please see recommended requirements of your software vendor for which compatible versions of browser can be used).
As well as controls to operate the video, the player may also contain 1 or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps. Navigating Screens and Using Controls
Once you have the video in focus using the skip to content link (visible on tab focus), use keyboard keystroke commands to navigate and activate the video controls:
- 'Press TAB' – cycles forward through screen options and control buttons
- 'Press SHIFT + TAB' - cycles backward through screen options and control buttons
- 'Press SPACEBAR' or 'Press ENTER' – activates controls / buttons / links
Voice Activation Control in Fullscreen
Due to security restrictions of the Adobe Flash Player, keyboard control is disabled in fullscreen; this means voice activation control is also affected. You can watch programmes in fullscreen using voice activation software but to use keyboard control commands you must exit fullscreen. To exit fullscreen use the "press escape key" keystroke command.
The Popout player may be used as an alternative to fullscreen. Selecting the “large size” button will scale the player window to its maximum available size. This view, unlike fullscreen, is fully keyboard accessible and therefore can also be used via voice activation keystroke commands.
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All 4 is available for download if your device is running the Android operating system 5.0 and above. If you are on an operating system below this (i.e. 4.4 or below), you will not be able to download the app. If you are on operating system 4.4 or below and already have the app, please note that this version of the app is not supported and will not function properly. We encourage these users to upgrade their version of Android in order to get the best possible experience.
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All4.com is a responsive site and can be zoomed up to 200% with no loss of content, this will allow the page to wrap, and resize in line with the screen resolution and size. On a desktop browser to zoom the screen use the Ctrl key and '+' (plus key) or '-' (minus key).
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It is not currently possible to view a video in the browser using the main All4.com site, as currently, this will force a user to view a programme using the All 4 native app player. However, it is possible to use the site to find out about other ways of watching a programme of your choice.
- Double tap on an item in the menu to select an item such as 'My 4' or 'All 4 homepage'.
- Swipe left or right to locate a programme of your choice.
- Use the double tap gesture to enter the programme page.
- Swipe left or right to select an episode.
- Double tap on your chosen episode.
- Choose the link 'How to watch'. This page provides information on how to download the All4.com app.
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Recent fixes have been made relating to this error. Please note:
If you use the Maxthon browser you will continue to receive DRM error 3343 as, due to its cloud-based architecture the Maxthon browser is not currently supported.
If you are using Safari on Windows and consistently receive DRM error 3343, please use an alternative browser. Windows Safari is no longer officially supported.
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The All 4 player on channel4.com is keyboard and screen reader accessible, and works with JAWS 15 or greater, as well as NVDA. It is recommended to use Jaws 18 and above with Chrome or NVDA with Firefox.
As well as controls to operate the video, the player may also contain one or more screens such as age confirmation or login to view restricted content. Please follow the provided details and instructions to complete these steps.
Navigating through screens and using the controls:
TAB – cycles forward through screen options and control buttons
SHIFT + TAB - cycles backward through screen options and control buttons
SPACEBAR or ENTER – activate control / button / link NB: If using JAWS you will need to ensure that the Virtual PC Cursor is switched off (Insert + Z).
Please note: For those using the combination of JAWS 17 and IE11, Microsoft is slowly dropping support of Internet Explorer 11 and Adobe Flash will not be supported in web browsers by the end of 2020, so to watch All 4 please use a more recent browser (Chrome, Safari, Microsoft Edge, Firefox). If you are having significant issues, please contact our Viewer Enquiries team using the contact us tab above (or click here) and they will be happy to help you further.
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We use your email address (and your password) as proof of identify when you sign in. Also if you have chosen to receive promotional emails from Channel 4 we will send these mails to the email address you have registered with.
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All 4 is Channel 4's on demand service. It's completely free and gives you access to a wide catalogue of programmes. Watch our channels live, catch up on a programme you've missed, discover brand new and exclusive shows and if you prefer to watch episodes back to back we have a huge selection of Box Sets available. You'll get personalised recommendations and your own My 4 space for easy access to your favourite shows and, for watching on the go, you can download programmes within the All 4 mobile and tablet apps. All 4 is available on the following platforms: All4.com website, Amazon Fire, Android app, Chromecast, Freeview Play, iPhone and iPad app, Now TV, PS4, Roku, Samsung TV, Windows app, XBox one and YouView
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Subtitled content be found across our platforms. If subtitles are available an "S" button will be visible on the video player bar. Click on the "S" and the subtitles will load and display.
Subtitles are currently supported on the All4.com website, the iPhone/iPad app (for streaming), a number of Android mobile and tablet apps (for downloads and streaming), YouView, PS4, Amazon Fire, Freeview Play, Samsung devices and on our content available on Sky.We take accessibility seriously and whilst we aim to subtitle as much content as possible, unfortunately, not everything on All 4 will carry subtitles. In particular, this could be some of our older content that was subtitled live on our linear services or where the version of a programme on All 4 differs to the one originally broadcast.
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Subtitles are currently supported on the All4.com website, the iPhone and iPad app (for streaming), the Android app, YouView, Samsung, PS4, Amazon Fire and Freeview Play.
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The minimum operating requirements for each platform are described below.
Accessing All 4+
All 4+ is available across all devices and the same minimum requirements as accessing All 4 apply. To sign up log into your account and select account settings.
Accessing All 4 online at www.All4.com:
In order to watch All 4 you will need:
- A laptop or desktop with Microsoft Windows or OSX (Mac) operating system
- A broadband internet connection
One of our recommended browsers:
- Google Chrome (latest version)
- Firefox (latest version)
- Microsoft Edge (latest version)
- Safari (latest version)
You can access the mobile website and browse our catalogue of content on:
- Mobile and tablet devices with an internet connection
Please note: Internet Explorer 11 is no longer being supported. To continue watching All 4 we would strongly suggest that you update to one of the browsers above.
All 4 iPhone and iPad apps:
- A broadband internet connection connected to your device
- HDMI compatible TV
- A relevant account or subscription to access device features/content
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Download our free All 4 app for iOS by visiting the iTunes app store (opens in a new window) from your device
All 4 Android apps:
Download our free All 4 app for Android by visiting Google Play (opens in a new window) Or Amazon (opens in a new window)
Chromecast:
Use your Android or iOS device, or the Chrome browser on your computer, to cast All 4 content directly to your TV.
TVs, Consoles and Set Top Boxes:
All 4 is available on the following devices:
PS4, Windows 10, XBoxOne, YouView, Roku, Samsung, Amazon Fire, FreeviewPlay, Now TV, Sky, Virgin Media.
In order to view on any device you will need:
- iOS 10.3+
- The All 4 app on Android app is only available with an internet connection unless you have downloaded our programmes to watch offline; you can browse and watch video using 3G/4G or Wi-Fi connectivity.
- You need Android OS 5.0 and above. For security reasons, rooted devices are not supported.
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Click on the "S" button in the video player (once the ads have played) and subtitles for the programme will load. If the "S" button is not displayed, this means that no subtitles are available for that programme.
For the best subtitle experience on All4.com with live TV (i.e. Channel 4, More4, E4, Film4, 4Seven) please see our recommended browsers for more details.
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While the more popular ad blocker browser plugins have the words "ad block" in their name, there are other plugins which also block advertising functionality.
Popular examples of these are "Ghostery", "Disconnect" and "Do Not Track Me". Having any of these on your system can trigger our Ad Blocker warning screen as they block our advertising service functionality.
To use All 4 and to access the All4.com website, please ensure that 'channel4.com' is on the allowed list in any of these tools. -
As of January 2016 All 4 is regulated directly by Ofcom. It is the designated regulator for editorial content of UK video on demand services that fall within the statutory definition of On Demand Programme Services. Formerly ATVOD (The Authority for Television on Demand) was the independent co-regulator of ODPS with Ofcom. Channel 4 complies with Ofcom’s rules for ODPS. For Ofcom’s contact details and for further information please visit the On Demand section of the Ofcom website [link: http://consumers.ofcom.org.uk/tv-radio/on-demand-landing]
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Audio description is currently supported on the All4.com website, a number of Android mobile and tablet apps. iPhone and iPad now support AD on streaming content. Where available there will be an AD button displayed on the player.
We are looking to roll this service out on to more of our platforms as soon as possible.
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Unfortunately, you can only watch on All 4 when you are connected to the internet as it is a streaming service. However, you can watch previously downloaded programmes offline.
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Not all content on All 4 is suitable for younger audiences. Such content will have guidance notes displayed, which provide warnings about the programme's content. Some content will also be assigned an age rating of either 16 or 18.
Guidance notes: Guidance messages appear when applicable to the content. You will be asked to 'Accept' that you are over 16 or 18 depending on the type of content selected.
PIN Access: By selecting this option you can set up a Parental PIN number. Then if you try to view a programme with a guidance warning, you will be asked to confirm you are over 16 or 18 years of age, depending on the type of content you're trying to access, and will be required to enter your PIN. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do disable the PIN.
The Parental PIN restricts access to rated programme content. For advertising content please read https://www.channel4.com/4viewers/faqs/all-4/how-advertising-restricted-ensure-children-and-young-people-do-not-view
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