Help with Channel 4

Common FAQ results

Can I use other media players like QuickTime, RealPlayer, etc.?

No, to watch full-length programmes via the Channel 4 service or video clips, you have to use the HTML5 Player

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What happens when the download expires?

Channel 4 no longer has notifications on download expiry. When a download has expired, if you are online then you can tap the 'redownload' icon and it will download the item again for another 30 days if available.

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I get a 'Connectivity, enable/exit' message, why?

This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your Channel 4 App settings. This needs to be enabled for successful streaming.

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Why do I get a black screen with audio still playing in the background when I am watching a programme?

The Channel 4 application automatically detects the best available bandwidth to play out the most suitable quality video/audio format. If you are in an area with low Wi-Fi connectivity, the application will detect this and send a lower quality video stream and an alert message is displayed to indicate the connection is running too slowly to play video. As soon as the application detects you are in an area with better Wi-Fi connectivity, a higher quality video stream is transmitted.

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Do I need to be connected to the internet to watch content on my Samsung device?

You can only watch content when you are connected to the internet, as it is a streaming service.

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Will I be charged to stream over mobile data?

Channel 4 is a free service and won’t charge you for streaming over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance.

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