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Do I need a TV Licence to use the 4Music Player?

Yes, you must have a valid TV licence to watch the channels.  To buy a TV licence or to obtain further information about licensing requirements visit TV Licensing at www.tvlicensing.co.uk

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When I am using the 4Music Player, can I share what I'm watching on my favourite social network?

If you mouse-over the player you’ll find a social sharing button in the bottom right hand corner of the window.  Clicking this button will bring up the option to share on Facebook, Twitter, Tumblr and Google+.  You’ll need to log-in to your social network if you aren’t already.

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When I am using the 4Music Player, how do I watch in full screen?

The player is best experienced in full-screen.  If you mouse-over the player you’ll find the ‘full-screen’ control in the bottom right hand corner of the window.  To return to the normal view click the same button again or press the escape (esc) button on your keyboard

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How do I adjust the volume on the 4Music Player?

If you mouse-over the player you’ll find a volume control button in the bottom right hand corner of the window.  If you hover your cursor over the volume control it will display a slider that you can use to adjust the volume. The volume can be instantly muted by clicking the volume button.

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Where can I find the 4Music Player?

The Player is available on 4music.com.  Just go to the homepage and click on the Watch Now button.  This will take you to the Watch Now page.  Click on the play button in the centre of the screen to start streaming the 4Music channel, or to select another channel.

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When I am using the 4Music Player, why do I get a message telling me there's a problem with my internet connection?

If the player is unable to connect to the Internet, an error message will display on your screen asking you to check your Internet connection and try again.  Once you have connected your device to the Internet, the player will load

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Can I use the 4Music Player while I'm outside the UK?

For rights reasons,  the service is only available in the UK and Ireland (including the Channel Islands and the Isle of Man).

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What happens if I forget to stop the video playback on the 4Music Player?

Don’t worry, if you’ve been streaming a channel for 3 hours without interruption, you’ll receive a prompt asking if you’re still watching.  If you don’t respond within 30 seconds the live stream will stop.

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How much data will the 4Music Player service use?

If streaming at maximum video quality, the player will consume approximately 0.9GB of data per hour.

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Will I be charged for using the 4Music Player?

The player is free to use (it’s funded by advertising).  However you’ll need a TV license, and your Internet Service Provider (ISP) or mobile operator may charge you for the data you use

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Why is the 4Music Player different on my mobile phone/tablet and my PC?

If your devices all support Flash (which all PCs and some older Android devices do) the player will be the same on all your devices.  However, Apple have never supported Flash, neither do the latest versions of Android.  In these cases the player will be a mobile compatible version (HTML5). The exact playback experience will depend on your device, but you’ll still be able to select and stream all our channels

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Can I pause, fast-forward, rewind or download shows via the 4Music Player?

No, this is a live streaming service only.

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Why does the 4Music Player occasionally tell me a show is "not available to watch online"?

From time to time we may not have the appropriate rights to stream certain shows online.  An on-screen message will tell you when the transmission will resume.  Why not try one of our other music channels while you wait?

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When I am using the 4Music Player, why can I only hear audio when watching the live stream?

This means you don’t have a fast enough Internet connection to view the live video stream.

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When I am using the 4Music Player, why does the video keep buffering?

It’s normal for the video to buffer for a short time before playing and on changing channel.

However, if the video continues to buffer for a long time the most likely cause is that your Internet connection isn’t fast enough, or you have an intermittent connection.  This can sometimes occur if you are using a shared Internet connection and somebody else is using it at the same time.  Another common reason is that you’re using a mobile data connection.  But of course your Internet connection may just not be fast enough, in which case you should talk to your ISP.

 

Check your Internet connection speed by using a speed test site such as www.speedtest.net (we take no responsibility for third party websites).  We recommend a minimum speed of 2 Mb/s, but the service will still function at lower bandwidths, albeit with reduced video quality.  However, once the available bandwidth drops below about 700 Kb/s the player is unlikely to work at all.

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Can you tell me about cookies on the 4Music Player?

For information on the Box Plus Cookie policy CLICK HERE

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Where can I find the Terms and Conditions of use for the 4Music Player?

Yes there are T&Cs and they can be found here:  terms and conditions  

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