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When I am using the 4Music Player, why do I get a message telling me there's a problem with my internet connection?

If the player is unable to connect to the Internet, an error message will display on your screen asking you to check your Internet connection and try again.  Once you have connected your device to the Internet, the player will load

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Can I use the 4Music Player while I'm outside the UK?

For rights reasons,  the service is only available in the UK and Ireland (including the Channel Islands and the Isle of Man).

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What happens if I forget to stop the video playback on the 4Music Player?

Don’t worry, if you’ve been streaming a channel for 3 hours without interruption, you’ll receive a prompt asking if you’re still watching.  If you don’t respond within 30 seconds the live stream will stop.

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How much data will the 4Music Player service use?

If streaming at maximum video quality, the player will consume approximately 0.9GB of data per hour.

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Will I be charged for using the 4Music Player?

The player is free to use (it’s funded by advertising).  However you’ll need a TV license, and your Internet Service Provider (ISP) or mobile operator may charge you for the data you use

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Why is the 4Music Player different on my mobile phone/tablet and my PC?

If your devices all support Flash (which all PCs and some older Android devices do) the player will be the same on all your devices.  However, Apple have never supported Flash, neither do the latest versions of Android.  In these cases the player will be a mobile compatible version (HTML5). The exact playback experience will depend on your device, but you’ll still be able to select and stream all our channels

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Do I need a TV Licence to use the 4Music Player?

Yes, you must have a valid TV licence to watch the channels.  To buy a TV licence or to obtain further information about licensing requirements visit TV Licensing at www.tvlicensing.co.uk

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Where can I find the Terms and Conditions of use for the 4Music Player?

Yes there are T&Cs and they can be found here:  terms and conditions  

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When I am using the 4Music Player, can I share what I'm watching on my favourite social network?

If you mouse-over the player you’ll find a social sharing button in the bottom right hand corner of the window.  Clicking this button will bring up the option to share on Facebook, Twitter, Tumblr and Google+.  You’ll need to log-in to your social network if you aren’t already.

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When I am using the 4Music Player, how do I watch in full screen?

The player is best experienced in full-screen.  If you mouse-over the player you’ll find the ‘full-screen’ control in the bottom right hand corner of the window.  To return to the normal view click the same button again or press the escape (esc) button on your keyboard

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