4Viewers FAQs

Common FAQ results

I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

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Now TV Smart Box (1st Generation) Subtitles Issue

We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue. 

We are working hard on getting this fixed and hope to have a resolution soon.
 

 

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)

• Switch to watching content in the Flash player

Or you can use a different connection, such as HDMI, to view content on another monitor.

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How do I get in contact with the All 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

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What is All 4+?

All 4+ is a new feature from All 4, Channel 4’s video on demand service, which allows you to watch TV shows without ads*.  Sign up for a free 14 day trial; after that it’s just £3.99 a month and you can cancel at any time.

All you need is an All 4 account, if you're not already registered, go to www.channel4.com, select My4, create your account and then follow the link Manage All 4+ or CLICK HERE  to sign up
 
*Some programmes feature sponsorship messages and/or promotional trails for other programmes.  Watch Live is excluded.

 

 

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I receive a Digital Rights (DRM) error (3321), (3307) or (3368). What can I do?

If you use Chrome and are prompted to allow www.channel4.com to access your computer, please click ‘allow’.

More information can be found here.

https://helpx.adobe.com/primetime/kb/drm-error-3321-in-chrome.html

If, after clicking ‘allow’ in Chrome, you still get DRM error 3307, you should restart Chrome or try another browser. There is a known issue which will be resolved shortly.

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