4Viewers FAQs

Common FAQ results

Why isn’t All 4 or Channel 4HD available on Freesat?

As of Thursday 22nd February 2018 Channel 4HD and All 4 were removed from the Freesat platform.  All of Channel 4’s other services; including the standard definition version of Channel 4 remain available.

The availability of Channel 4HD on other platforms is unaffected: Channel 4HD remains available on Freeview, YouView, Sky and Virgin Media.

In the meantime, our other channels on Freesat remain unaffected and continue to be available.

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Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.

Desktop Chrome browser

1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

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I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

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I am using Internet Explorer 11. Why am I having problems watching All 4?

This is due to Adobe Flash no longer being supported, and Microsoft now dropping support of Internet Explorer 11.

We would strongly suggest you update to one of the following browsers:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

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Now TV Smart Box (1st Generation) Subtitles Issue

We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue. 

We are working hard on getting this fixed and hope to have a resolution soon.
 

 

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