4Viewers FAQs

Common FAQ results

Some of our channels are moving on the Freeview EPG - 13 May 2019

On Monday 13 May there will be some changes to the location of some of our channels on the Freeview EPG. If your Freeview device has not updated automatically - if you perform a manual retune that should fix any issues.

The channel changes will be:

Ch4+1 will be moving from 13 to 15

E4 will be moving from 28 to 13

E4+1 will be moving from 29 to 28

Film4 will be moving from 15 to 14

More4 will be moving from 14 to 18

4Music will be moving from 18 to 29

All our other channels on Freeview remain unaffected.

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Why can’t I download the All 4 app on to my Huawei device?

We are aware of an issue that is affecting some Huawei devices at the moment which means you may be unable to find or download the All 4 app from the Google Play Store. We are looking to find a solution for this. 

The models that are affected are:

Manufacturer	Model Name	Model Code
Huawei	P20	HWEML
Huawei	P20 Pro	HWCLT
Huawei	P20 Pro	HW-01K
Huawei	HUAWEI P30	HWELE
Huawei	HUAWEI P smart 2019	HWPOT-H
Huawei	HUAWEI P30 Pro	HWVOG
Huawei	Mate 10 Pro	HWBLA
Huawei	Mate 10 lite	HWRNE
Huawei	Mate 10	HWALP
Huawei	Mate 20 Pro	HWLYA
Huawei	P30 lite	HWMAR

 

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Why am I having problems watching programmes on my Huawei P20, P30 and Honor Mate 10 device?

We're aware that there are issues with the Huawei P20, P30 and Honor Mate 10 devices. We're currently working hard to investigate the root of the problem, but users with these devices may experience performance issues
 

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Now TV Smart Box (1st Generation) Subtitles Issue

We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue. 

We are working hard on getting this fixed and hope to have a resolution soon.
 

 

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Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)

• Switch to watching content in the Flash player

Or you can use a different connection, such as HDMI, to view content on another monitor.

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How do I get in contact with the All 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

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