4Viewers FAQs

Common FAQ results

Why are there currently no subtitled, audio described or signed programmes on your channels?

Due to an incident at our broadcast centre on 26 September, we are currently experiencing issues with both our TV broadcasts and on-demand services, All 4 and All 4+.

The severity of the incident and the complexity of restoring our services fully has presented significant challenges, with one of the most significant disruptions being the loss of our audio description, subtitled and sign language services. We are very aware of how important these services are to people with sight or hearing impairments and restoring these services is a priority.  Our technical teams are doing everything they can to resolve these issues.

Please be assured that we are doing everything we can to get our access services up and running as quickly as possible.

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Will there be subtitling/signing or audio description on your Paralympic programming?

The Opening and Closing Ceremonies will be provided with audio description and signing on the 4seven simulcast.  Subtitles will be available on Channel 4.

Subtitles will be available for programming shown live on Channel 4 and More 4 and we will also be providing subtitles on live sport via the website for a number of sports but not all.  Where available, the subtitles icon will be visible on the player indicating the availability of subtitles.

The Last Leg of Tokyo 2020 and Today in Tokyo (highlights programme) will be broadcast on Channel 4 and More 4 with subtitles, audio description and signing.  These will also be available to view on All 4.

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Where can I find information about the Tokyo 2020 Paralympic Games?

We've a dedicated site for all things Tokyo 2020 (available via a browser).  Click here to go to the page where you'll find live streams, highlights from the big moments, plus stats and data (i.e. medals, schedule and results).

For any Paralympics-related programming on either Channel 4 or More 4, then click here to go to our dedicated page on All 4. Alternatively you can search ‘Paralympics on All 4’ via the app.

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How do I manage my All4+ subscription?

To add on or cancel All4+ - go to My4, select Account Settings then Manage All4+

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Do you use any content under a creative commons licence?

We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing;  Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/ 

Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/

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Is All 4 the UK’s biggest free streaming service?

Yes, it is. Every month we review the catalogue data from an independent analytics company, Ampere Analysis, showing estimated volumes of content, in hours, available on the main broadcaster video-on-demand platforms in the UK. Below we’ve listed the hours of content available on these free streaming services during January 2021:

All 4: 14.9k hours

BBC iPlayer: 11.8k hours

My5: 6.1k hours

ITV Hub: 4.5k hours

UKTV Play: 4.1k hours

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