4Viewers FAQs

Common FAQ results

How do I connect to Airplay?

• You can stream from your All 4 iOS app (version 10.2+) to your Apple TV using AirPlay.
• Connect to AirPlay by tapping the AirPlay icon in the player or enable via your AirPlay / Mirroring settings on your device.
• You cannot stream All 4 downloads by AirPlay.
• Further help is available on Apple’s support site: https://support.apple.com/en-gb/HT204291
• All 4 does not yet support some AirPlay-enabled TVs.

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Why are there currently no subtitled, audio described or signed programmes on your channels?

Due to an incident at our broadcast centre on 26 September, we are currently experiencing issues with both our TV broadcasts and on-demand services, All 4 and All 4+.

The severity of the incident and the complexity of restoring our services fully has presented significant challenges, with one of the most significant disruptions being the loss of our audio description, subtitled and sign language services. We are very aware of how important these services are to people with sight or hearing impairments and restoring these services is a priority.  Our technical teams are doing everything they can to resolve these issues.

Please be assured that we are doing everything we can to get our access services up and running as quickly as possible.

 

For further information please read the press released issued on Tuesday 19 October HERE

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How do I manage my All4+ subscription?

To add on or cancel All4+ - go to My4, select Account Settings then Manage All4+

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Do you use any content under a creative commons licence?

We might use emojis within the digital services and products within All 4 and within any other media used by us and such emojis are used by us under licence and are credited and attributed as follows: © Licensing;  Copyright 2020 Twitter, Inc and other contributors / Code licensed under the MIT License:
http://opensource.org/licenses/MIT/ 

Graphics licensed under CC-BY 4.0:
https://creativecommons.org/licenses/by/4.0/

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Is All 4 the UK’s biggest free streaming service?

Yes, it is. Every month we review the catalogue data from an independent analytics company, Ampere Analysis, showing estimated volumes of content, in hours, available on the main broadcaster video-on-demand platforms based in the UK. Below we’ve listed the hours of content available on these free streaming services during June 2021:

All 4: 15.4k hours
BBC iPlayer: 11.9k hours
My5: 6.1k hours
ITV Hub: 3.8k hours
UKTV Play: 3.1k hours

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Why is the All4 app no longer available on PS3?

As of 31st January 2021, All 4 will no longer be available on PS3 devices, this is due to recent technical changes which mean that it is no longer possible to maintain an All 4 app on this device.  All 4 will continue to be available on PS4.

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