4Viewers FAQs

Common FAQ results

I am using Internet Explorer 11 (IE11) and I’ve forgotten my password. What should I do?

On an alternative browser, go to the All4.com website, and click the 'Sign into My 4' link at the top of the page. Then click on the 'Forgotten Your Password?' link. Enter your email address and select the Reset Password button. We will email you a link to reset your password. Please remember to check your Junk / Spam folders.

We would strongly suggest you update to one of the following browsers for a better viewing experience:

• Google Chrome
• Firefox
• Edge
• Safari

This FAQ was helpful

Why can’t I download the All 4 app on to my Huawei device?

We are aware of an issue that is affecting some Huawei devices at the moment which means you may be unable to find or download the All 4 app from the Google Play Store. We are looking to find a solution for this. 

The models that are affected are:

Manufacturer	Model Name	Model Code
Huawei	P20	HWEML
Huawei	P20 Pro	HWCLT
Huawei	P20 Pro	HW-01K
Huawei	HUAWEI P30	HWELE
Huawei	HUAWEI P smart 2019	HWPOT-H
Huawei	HUAWEI P30 Pro	HWVOG
Huawei	Mate 10 Pro	HWBLA
Huawei	Mate 10 lite	HWRNE
Huawei	Mate 10	HWALP
Huawei	Mate 20 Pro	HWLYA
Huawei	P30 lite	HWMAR

 

This FAQ was helpful

Why am I having problems watching programmes on my Huawei P20, P30 and Honor Mate 10 device?

We're aware that there are issues with the Huawei P20, P30 and Honor Mate 10 devices. We're currently working hard to investigate the root of the problem, but users with these devices may experience performance issues
 

This FAQ was helpful

Now TV Smart Box (1st Generation) Subtitles Issue

We have identified an issue where some viewers using a Now TV Smart Box (Model 4500SK) are unable to show subtitles, this issue may also affect other Now TV devices. A factory reset of your box will resolve this issue. 

We are working hard on getting this fixed and hope to have a resolution soon.
 

 

This FAQ was helpful

Why can’t I watch content on the Microsoft Edge browser with a second monitor?

The Microsoft Edge browser returns a DRM error when you try to watch protected content and are using certain monitors or cables, such as VGA. This is because the media extension within Edge views the connection as unsafe, meaning protected content could be decrypted. There are a number of ways to continue watching content on All4 while using one of these connections:

• Change to another one of our supported HTML5 browsers (Chrome, Firefox, Safari)

• Switch to watching content in the Flash player

Or you can use a different connection, such as HDMI, to view content on another monitor.

This FAQ was helpful

How do I get in contact with the All 4+ Viewer Enquiries Team?

If you've any queries about your account or if you are having any issues with your All 4+ service, you can either give us a call on 0345 073 0017 or use the CONTACT US form.

This FAQ was helpful

Not found the answer you were looking for?