4Viewers FAQs

Common FAQ results

What is E4 Extra?

E4 Extra launched on Wednesday 29th June 2022 at 7am and can be found at:

• Freeview 31
• Virgin 337
• Sky 138
• Freesat 126
• YouView 31

E4 Extra focuses on comedy and entertainment and is home to scripted and unscripted acquisitions like Batwoman, Ramsay’s Kitchen Nightmares, Ninja Warrior Japan and Undercover Boss USA, as well as audience favourites like The Big Bang Theory, The Inbetweeners and Derry Girls.

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What is Channel 4's commitment to accessibility?

Please CLICK HERE for information on our commitment to providing access services across our platforms and services and details of the programming we provide weekly with audio description or signing.

 

 

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Is Channel 4HD available on Freesat?

Channel 4HD is now available on the Freesat platform at channel number 104.

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Why am I getting the message 'content not available in your area' and what can I do?

If you're seeing this message it could be that your IP address is either not registered as UK-based or is blacklisted.  If you log into this website (https://www.whatismyip.com/blacklist-check/) from your home address it can quickly check any issues that might be associated with the IP.  If it tells you that your IP address is blacklisted - get in contact with your Internet service provider who should be able to assist.  If not, then please drop us a line to Viewer Enquiries and we can look into this for you.  www.channel4.com/contact

(Please note we are not responsible for the content of third party sites)

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How do I enable DRM in my browser to play video on channel4.com?

You may receive a “You must enable DRM in your browser to play video on channel.4com” error message when trying to stream our live channels if you have DRM disabled. This prevents you from watching protected content. Please follow these steps to fix this issue.

Desktop Chrome browser

1. Go to chrome://settings/content
2. Scroll down to the bottom of the page and click on Protected Content
3. Click the toggle button so it says "Allow sites to play protected content (recommended)"

Desktop Firefox browser

1. Go to about: preferences
2. Scroll down to the "digital Right Management (DRM) Content" section
3. Tick the "Play DRM-controlled content" box

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Why am I seeing or hearing a personalised advert?

If you’re wondering why you’ve just seen or heard your details in this ad (e.g. your name, location or birth month), it’s because you’re logged in to Channel 4 as one of our registered users who has not opted out from personalised advertising.

This message is to reassure you that we serve all ads through our own network, and do not share any of the personalisation data with our advertisers. We have used some of the data you shared with us when you registered with Channel 4 together with your IP Address in some cases (which gives us an idea of where you are logged on from) so that we can make the ad more personal and relevant to you.

You can change your advertising preferences at any time by opting out of “personalised advertising” in the My Account section on Channel4.com. Please note, you will still see the same number of adverts but they won’t be personalised to you.
For more information, please see our Privacy Policy, Terms of Use and Your Data

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